Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Seek and act on workplace feedback
  2. Provide informal feedback in the workplace
  3. Provide formal feedback in the workplace

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

using techniques for maintaining objectivity while giving and receiving feedback

using a range of communication techniques with members of a diverse workforce including negotiating questioning clarifying understanding active listening evaluating the ideas and opinions of others

evaluating workplace performance and issues affecting clients and others

responding to diversity including gender and disability

applying legislation such as occupational health and safety and environment in the context of giving and receiving feedback

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

public sector legislation regulations policies procedures and guidelines relating to giving and receiving feedback

organisation policies practices and procedures relating to feedback

workplace performance requirements and issues

equal employment opportunity equity and diversity principles

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Uphold the values and principles of public service

PSPETHC301B Uphold the values and principles of public service

PSPGOVB Work effectively in the organisation

PSPGOV301B Work effectively in the organisation

PSPGOVB Contribute to workgroup activities

PSPGOV302B Contribute to workgroup activities

PSPGOVB Build and maintain internal networks

PSPGOV303B Build and maintain internal networks

PSPGOVB Organise workplace information

PSPGOV307B Organise workplace information

PSPGOVB Work effectively with diversity

PSPGOV308B Work effectively with diversity

PSPGOVA Use workplace communication strategies

PSPGOV312A Use workplace communication strategies

PSPGOVA Compose workplace documents

PSPGOV313A Compose workplace documents

PSPGOVA Contribute to conflict management

PSPGOV314A Contribute to conflict management

PSPLEGNB Comply with legislation in the public sector

PSPLEGN301B Comply with legislation in the public sector

PSPOHSA Contribute to workplace safety

PSPOHS301A Contribute to workplace safety

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

feedback given and received in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to feedback in the workplace

case studies and workplace scenarios to capture the range of situations likely to be encountered when giving and receiving workplace feedback

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when giving and receiving workplace feedback including coping with difficulties irregularities and breakdowns in routine

feedback given and received in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

observation

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Feedback on performance may include:

client feedback

360° feedback

feedback from assessors

performance feedback

feedback on a job application

Other workplace issues may include:

personal presentation

attitude

style, tone and form of language used

body language

cultural interactions

equity and diversity

telephone manner

client service manner

Others may include:

team members

colleagues

superiors

subordinates

clients

assessors

performance appraisers

referees

interview panels

validators

Diversity issues may include:

accepting that different ways of working and communicating are valid

focus on outcomes rather than process so that different ways of reaching the same end are not raised as negative feedback

interpreting feedback in light of diversity considerations

using culturally appropriate verbal and non-verbal language

Strategies/opportunities for continuous improvement may include:

coaching, mentoring and/or supervision

formal/informal learning programs

internal/external training provision

work experience/exchange/opportunities

personal study

career planning/development

learning pathways.

Guidelines may include:

sources of evidence

feedback methods/decisions

how to provide feedback

who gets feedback

appeal processes

grievance processes

dispute resolution processes

confidentiality

privacy

freedom of information requirements

Formal feedback may be required by:

peers

managers/supervisors/team leaders

employees

teams and team members

clients/customers

job applicants (360° feedback)

Standards/criteria may include:

selection criteria

best practice standards

organisational practice standards

competencies

service level standards

codes of ethics/conduct

legislation/regulations

Legislation, policy and procedures may include:

State/Territory and Commonwealth legislation and regulations such as:

public sector management acts

privacy legislation

freedom of information

equal employment opportunity, anti-discrimination and harassment legislation

occupational health and safety legislation.

environmental legislation

ethics and accountability standards

public sector standards

organisational policy, procedures and protocols

international legislation/codes of behaviour