This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

reading and writing at a complex level to cope with a range of workplace materials

integrating information from a diverse number of sources in order to generate meaning

writing and sequencing abstract concepts according to the required purpose of written material

linking complex ideas in written material through selection and use of words grammatical structures headings and punctuation appropriate to the purpose

spelling punctuation and grammar for workplace documents at an experienced level

responding to diversity including gender and disability

implementing ergonomic requirements for office work

complying with environmental policies such as those relating to paper usewastagerecycling

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations policies procedures and guidelines relating to written communication in the public sector such as privacy freedom of information information security confidentiality copyright

principles of effective written communication at a high level of complexity

differences in registerstyle between workplace communication for different purposes

government style manual

organisation protocols for a range of complex written communication

channels of communication and processes for obtaining advice approvals etc

organisational policy for recordkeeping paperbased and electronic

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of preparing written materials

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unit Nil

Corequisite units that must be assessed with this unit Nil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Uphold and support the values and principles of public service

PSPETHC401A Uphold and support the values and principles of public service

PSPGOVB Deliver and monitor service to clients

PSPGOV402B Deliver and monitor service to clients

PSPGOVB Provide input to change processes

PSPGOV405B Provide input to change processes

PSPGOVB Gather and analyse information

PSPGOV406B Gather and analyse information

PSPGOVA Value diversity

PSPGOV408A Value diversity

PSPGOVA Deal with conflict

PSPGOV411A Deal with conflict

PSPLEGNA Encourage compliance with legislation in the public sector

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPOHSB Implement workplace safety procedures and programs

PSPOHS401B Implement workplace safety procedures and programs

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

advanced communication strategies used in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to communication in the public sector including freedom of information privacy equal employment opportunity antidiscrimination occupational health and safety

case studies and workplace scenarios to capture the range of advanced communication situations likely to be encountered and required in the public sector

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when using advanced communication strategies including coping with difficulties irregularities and breakdowns in routine

advanced communication strategies used in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

observation

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Information for evaluationmay include:

Purpose may include:

Materials to be composedmay include:

Content, structure and sequencingmay include:

Organisational and legislative requirementsmay include: