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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan for performance monitoring and feedback
  2. Monitor performance and document outcomes
  3. Provide feedback and determine action
  4. Review performance monitoring and feedback

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

planning performance monitoring

communicating with members of a diverse workforce including negotiating questioning clarifying understanding active listening evaluating the ideas and opinions of others

responding to diversity including gender and disability

evaluating workplace performance

identifying learning and development opportunities

applying public sector legislation such as occupational health and safety and environment in the context of performance monitoring

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations policies procedures and guidelines relating to performance monitoring

organisation policies practices and procedures

workplace performance requirements and issues

performance monitoring requirements

expertise in work being performance monitored

equal employment opportunity equity and diversity principles

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Uphold and support the values and principles of public service

PSPETHC401A Uphold and support the values and principles of public service

PSPGOVB Develop and implement work unit plans

PSPGOV404B Develop and implement work unit plans

PSPGOVB Gather and analyse information

PSPGOV406B Gather and analyse information

PSPGOVA Value diversity

PSPGOV408A Value diversity

PSPGOVA Deal with conflict

PSPGOV411A Deal with conflict

PSPGOVA Use advanced workplace communication strategies

PSPGOV412A Use advanced workplace communication strategies

PSPGOVA Compose complex workplace documents

PSPGOV413A Compose complex workplace documents

PSPGOVA Apply government processes

PSPGOV422A Apply government processes

PSPLEGNA Encourage compliance with legislation in the public sector

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPOHSB Implement workplace safety procedures and programs

PSPOHS401B Implement workplace safety procedures and programs

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

performance monitored and feedback provided in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to performance monitoring

case studies and workplace scenarios to capture the range of situations likely to be encountered when monitoring performance and providing feedback

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when monitoring performance and providing feedback including coping with difficulties irregularities and breakdowns in routine

performance monitored and feedback provided in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

observation

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Standards for performance monitoring may include:

selection criteria

best practice standards

organisational practice standards

competencies

service level standards

codes of ethics/conduct

legislation/regulations

agreed goals

Contexts of performance monitoring may include:

reward and recognition

ongoing feedback

learning and development

recruitment and selection

exit interviews

evidence gathering under the supervision of a qualified assessor

counselling

return to work

case management

Contexts of performance monitoring do NOT include:

assessments requiring formal assessor training qualifications from the national Training and Assessment Training Package.

Stakeholders may include:

self

peers

managers/supervisors/team leaders

employees

teams and team members

clients/customers

job applicants

subject matter experts

validators

Performance monitoring processes may include:

self (self-assessment)

qualified workplace assessors

360° feedback

performance data

qualifications

written applications

interviews

referees reports/third party reports

client/customer feedback

checklists

Guidelines may include:

performance monitoring methods/sources

feedback methods/decisions

performance monitoring conditions

assessors

timelines

reporting protocols on stakeholder feedback

Legislation, policy and procedures may include:

State/Territory and Commonwealth legislation and regulations such as:

public sector management acts

privacy legislation

freedom of information

equal employment opportunity, anti-discrimination and harassment legislation

employment legislation

occupational health and safety legislation.

ethics and accountability standards

public sector standards

organisational policy, procedures and protocols

international legislation/codes of behaviour

enterprise bargaining agreements

award conditions/requirements

Action may be in accordance with:

dispute resolution process

grievance procedures

appeal process