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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Build and maintain networks
  2. Establish and maintain working relationships
  3. Represent and promote the organisation

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

applying legislation regulations and policies relating to networking in the public sector

demonstrating leadership to gain the trust and confidence of clients and colleagues

using a range of communication strategies including giving and receiving feedback reporting maintaining effective relationships and managing conflict

using problem solving and negotiation to manage contingencies and achieve mutually acceptable outcomes

responding to diversity including gender and disability

reading and understanding a variety of texts

preparing general information and papers according to target audiences

proofreading and editing to ensure clarity of meaning and conformity to organisational requirements checking for accuracy and consistency of information

applying procedures relating to occupational health and safety and environment in the context of internal and external networking

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations policies procedures and guidelines relating to the public sector environment

organisational policies plans and procedures

principles and operations of networks

principles of effective communication in relation to listening questioning and nonverbal communication

techniques for building relationships of trust including those with people from different cultures

techniques for facilitating mutually acceptable outcomes

methods and techniques to prepare and present information to promote the organisation

related organisations agencies and networks

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of networking

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Uphold and support the values and principles of public service

PSPETHC401A Uphold and support the values and principles of public service

PSPGOVB Gather and analyse information

PSPGOV406B Gather and analyse information

PSPGOVA Value diversity

PSPGOV408A Value diversity

PSPGOVA Deal with conflict

PSPGOV411A Deal with conflict

PSPGOVA Use advanced workplace communication strategies

PSPGOV412A Use advanced workplace communication strategies

PSPGOVA Apply government processes

PSPGOV422A Apply government processes

PSPLEGNA Encourage compliance with legislation in the public sector

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

internal and external networks developed in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to the public sector

organisational and interagency structures and protocols

case studies and workplace scenarios to capture the range of networking opportunities likely to be encountered

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when developing internal and external networks including coping with difficulties irregularities and breakdowns in routine

internal and external networks developed in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Networks may include:

formal or informal networks

circulation lists

e-networks

bulletin boards

virtual communities

mailing lists

Professional networks and associations may include:

work team

suppliers

other organisations

committees

internal/external customers

government agencies

professional/occupational associations

project specific ad hoc consultative/reference groups

advisory committees

lobby groups

local inter-agency groups

specific interest or support groups

Network strategies may include:

conference participation

seminar attendance

association memberships

regular contact maintenance

individual marketing

distribution of materials

Key stakeholders may include:

officers from other government organisations

Ministerial advisers

community members

council members

industry representatives

professional associations

international public sector staff

international associations

Negotiation may include:

assertiveness

collaboration

solution designing

confidence building

conflict reduction

stress management

mediation

empathising

Requirements may be found in:

quality assurance and/or procedures manuals

organisational intranet

goals, objectives, plans, systems and processes

organisational policy/guidelines and requirements

access and equity principles and practice

public sector ethical standards

occupational health and safety policies, procedures and programs

quality and continuous improvement processes and standards

defined resource parameters

marketing plans

Strategies to promote the organisation may include:

attendance/speaking at meetings, seminars, conferences

explanation of mission, goals and objectives in ways suited to the diversity of the audience

modelling ethical and professional behaviour

Feedback may include:

accuracy and sufficiency of information

benefits to organisation

impact of message

use of media

appropriateness of audience

participation of other agencies