Elements and Performance Criteria
- Identify interpreting needs
- The need for interpreting services, the type of service and client preferences are identified in consultation with the client or client representative.
- The purpose of interpreting is determined to ensure the competency of the interpreter meets organisational requirements.
- Interpreting language is identified and any specific requirements to support interpreting service are determined.
- Where clients refuse interpreting services but they are needed for communication, the client is advised that communication cannot proceed and access to interpreting services at least for interviewer is negotiated or communication deferred in accordance with legal and organisational requirements.
- Details of interpreting needs are recorded in accordance with organisational policy and procedures.
- Make preparations for using interpreting services
- Legal and ethical responsibilities relating to the use of interpreters are identified and clarified if necessary.
- Client appointments are coordinated with interpreter bookings to ensure the need for interpreting services is met in accordance with client needs.
- Additional time is allocated to appointments to allow for interpreting needs.
- Full details of interpreting requirements are provided at time of booking to ensure efficiency and effectiveness of process.
- Any specific requirements to support interpreting service are arranged in accordance with client and organisational needs.
- Conduct a meeting/interview using interpreting services
- Positioning arrangements are made in consultation with the interpreter, and the role and ethical requirements of the interpreter are confirmed.
- Introductions are made, and time is provided for the interpreter and client to familiarise themselves to ensure a good understanding of language and other cultural issues.
- Communication is directed to the client, not the interpreter, in a manner that allows for effective exchanges of dialogue.
- If clarification/explanations are needed from the interpreter, the client is informed first that this is to happen.
- Judgment is used to address or refer problems resulting from cultural/societal differences, situational or ethical issues in accordance with organisational policy and procedures.
- The meeting is closed in accordance with organisational protocols and the interpreter debriefed as required.
- Monitor the safety and well-being of interpreters
- Induction of interpreters into environment/situation is conducted in accordance with legal requirements and organisational policy and procedures.
- Safety of interpreters is monitored in terms of occupational health and safety responsibilities.
- Safety equipment is provided as required in accordance with the environment/situation.
- Interpreters are protected from physical contact/violence or harassment from clients in accordance with workplace safety requirements.
- Stress of interpreters is monitored and debriefing/counselling services are offered/arranged for interpreters in accordance with organisational policy and procedures.