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Elements and Performance Criteria

  1. Provide diversity input to strategies, policies and plans
  2. Attract, develop and promote a diverse workforce
  3. Monitor diversity outcomes
  4. Provide diversity input to strategies, policies and plans
  5. Attract, develop and promote a diverse workforce
  6. Monitor diversity outcomes

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

statistically analysing diversity data

planning and developing diversity objectives and effectiveness measures

developing monitoring and reporting on the progress of diversity strategies

communicating with people from diverse backgrounds

responding to diversity including disability and gender

managing diverse teams

applying intercultural management

using communication involving exchanges of complex oral information

using a variety of words and language structures to explain complex ideas to diverse audiences

interpreting and explaining complex formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring reasoning and accuracy of expression

using plain English in written documents

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

qualitative and quantitative data analysis

cultural diversity including issues of racism discrimination harassment and victimisation

benefits of workplace diversity

strategies to overcome challenges associated with workplace diversity

equal employment opportunity access and equity principles

productive diversity principles including flexibility multiplicity devolution negotiation and pluralism

the relationship between a culture of valuing diversity and the achievement of the organisations core business plans and strategies

institutional racism and resulting indirect discrimination

jurisdictional legislation instructions directions and standards that underpin or impact on workplace diversity

public sector policies practices and procedures related to diversity

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPLEGNB Promote compliance with legislation in the public sector

PSPLEGN501B Promote compliance with legislation in the public sector

PSPGOVB Develop client services

PSPGOV502B Develop client services

PSPGOVB Undertake research and analysis

PSPGOV504B Undertake research and analysis

PSPGOVA Support workplace coaching and mentoring

PSPGOV506A Support workplace coaching and mentoring

PSPGOVA Undertake and promote career management

PSPGOV510A Undertake and promote career management

PSPGOVA Provide leadership

PSPGOV511A Provide leadership

PSPGOVA Use complex workplace communication strategies

PSPGOV512A Use complex workplace communication strategies

PSPGOVA Facilitate change

PSPGOV514A Facilitate change

PSPGOVA Develop and use emotional intelligence

PSPGOV516A Develop and use emotional intelligence

PSPGOVA Interrogate and analyse statistical data

PSPGOV523A Interrogate and analyse statistical data

PSPHRA Coordinate career development

PSPHR508A Coordinate career development

PSPPOLA Develop organisation policy

PSPPOL501A Develop organisation policy

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

promotion of diversity in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

definition and benefits of workplace diversity

public sector values and codes of conduct

organisational procedures and protocols

legislation regulations policies procedures and guidelines relating toimpacting on workplace diversity

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered including coping with difficulties irregularities and breakdowns in routine

promotion of diversity in a range of or more contexts or occasions over time such as promoting the values and ethos of public service promoting compliance with legislation providing leadership developing client services developing policy coordinating career development

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

observation

portfolios

projects

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Quantitative and qualitative workplace diversity data may include:

distribution of equity groups by public sector level (number and proportion)

barriers to progress illustrated by drop in numbers above a certain level in the hierarchy

employment status

changes over time in employment status

comparison with client base

representation of equity groups at senior executive level

comparison with the rest of the public sector

Analysis of data may include:

comparison with historical data

desegregation and cross-referencing of data on the basis of gender, disability, ethnicity and age (to identify inter-sectionality)

Diversity may include:

age

cultural background

educational level

ethnicity

expertise

family responsibilities

gender

interests

interpersonal approach

language

life experience

marital status

not fitting the dominant paradigm of the organisation

personality

physical ability

political orientation

religious belief

sexual orientation

socio-economic background

thinking/learning styles

work experience

working styles

Diversity effectiveness measures may include:

an increase in the proportion of equity group members in relation to the workforce as a whole

improved employment status

increased representation at higher salary levels

increased recruitment and retention of equity group members

removal of barriers to progression

reduction in complaints/grievances (eg harassment, racism)

reduction in requests for review of actions/grievances from equity group members

Human resource policies and practices may include:

planning

selection and recruitment

performance management

performance appraisal

training and development

occupational health and safety

workplace relations

anti-harassment strategies

diversity

workplace standards

Legislation, policies and procedures may include:

Commonwealth and State/Territory legislation addressing diversity issues

organisational workplace diversity guidelines

national and international codes of practice and standards

the organisation's plans, strategies and policies relating to diversity

policies relating to language services

government policy mandating equal employment opportunity and/or workplace diversity requirements, such as:

Managing diversity in the Western Australian public sector, August 1995

Valuing cultural diversity, State of Victoria, 2002

public sector ethics/values/codes of conduct

public sector management standards (subordinate law)

Commissioner's directions/instructions

community guidelines, policy and practices (such as those within Aboriginal and Torres Strait Islander communities)

Development opportunities may include:

mentoring

sponsorship

coaching

work trials

more challenging work

shadowing

demonstration

role modelling

acting opportunities

job rotation

formal study/training

scholarships

cadetships

self-accessed learning

Mentoring may include:

equity groups such as:

women

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

people with disabilities

current work skills development

literacy and numeracy development

personal development

career development

management talent development

Benefits of diversity may include:

improved client service - internal and external

improved service delivery

promotion of equity and fairness

improved access for clients from diverse backgrounds to government services and programs

improved relationship with the community

wider sources of recruitment

greater responsiveness to change

cultural enrichment/promotion of creativity

creation of a harmonious and supportive work environment

retention of staff

facilitation of attainment of organisation goals

increased skills and experience added to the workplace

a workforce representative of the client base

a balanced workforce in terms of age, gender, race and culture

Employee data may include:

employment status

position level

recruitment and retention patterns

take-up of training

flexible working arrangements

length of service

Interviews may include:

exit interviews

performance management interviews

grievances or complaints

manager interviews