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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

applying legislation regulations and policies relating to communication in the public sector

analysing and using language structures and features that influence the interpretation of spoken communication

interacting confidently with groups on familiar topics in formal and informal workplace situations

speaking with confidence and listening critically

clarifying meaning exploring issues and problem solving

responding to diversity including gender and disability

applying procedures relating to occupational health and safety and environment in the context of highlevel communication

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations policies procedures and guidelines relating to communication in the public sector

the power and effect of spoken language

knowledge of organisation processes and hierarchy

techniques to deal with opposing views and positions

emotional intelligence techniques

organisational protocols and etiquette for communication in meetings

communication strategies to suit different audiences such as workgroup organisational interagency

ways to influence the interpretation of spoken communication

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of highlevel communication

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite unitsthat must be achieved prior to this unitNil

Corequisite unitsthat must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPGOVB Undertake research and analysis

PSPGOV504B Undertake research and analysis

PSPGOVA Promote diversity

PSPGOV505A Promote diversity

PSPGOVA Undertake negotiations

PSPGOV507A Undertake negotiations

PSPGOVA Manage conflict

PSPGOV508A Manage conflict

PSPGOVA Provide leadership

PSPGOV511A Provide leadership

PSPGOVA Facilitate change

PSPGOV514A Facilitate change

PSPGOVA Develop and use political nous

PSPGOV515A Develop and use political nous

PSPGOVA Develop and use emotional intelligence

PSPGOV516A Develop and use emotional intelligence

PSPLEGNB Promote compliance with legislation in the public sector

PSPLEGN501B Promote compliance with legislation in the public sector

PSPOHSA Monitor and maintain workplace safety

PSPOHS501A Monitor and maintain workplace safety

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of Employability Skills as they relate to this unit

use of complex communication strategies in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to public sector communication

current theory and practice on influencing skills for the public sector

case studies and workplace scenarios to capture the range of situations likely to be encountered when using complex communication strategies

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when using complex communication strategies including coping with difficulties irregularities and breakdowns in routine

complex communications strategies used in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Range Statement


The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in italics in the Performance Criteria is explained here.

Communication objectives may be to	share information reach consensus contribute to policy represent the business unit's position/interests in internal negotiations resolve differences negotiate a joint position/compromise build reputation (of self and organisation/business unit) market services

Those to be present may include	peers colleagues those senior or junior to the position staff from other agencies

Mode of communication may include	telephone teleconference video conference Internet (online forums) face-to-face one-on-one, or in a group forum, seminar or conference

Organisation of subject matter may include	identifying features, advantages and benefits and aligning evidence/examples anticipating likely disagreements and structuring material to address these

Legislation, policy and guidelines may include	State/Territory and Commonwealth legislation, regulations, policies, guidelines and standards relating to exchange of information in the public sector, such as: ethics and accountability guidelines/codes of practice information security standards principles of equal employment opportunity, equity and diversity freedom of information and privacy. intellectual property fraud standards professional liability

Reaction to speakers may include	own reaction others present

Communication approach may include	catering to political sensitivities working within government processes and operational frameworks balancing debate and action consideration of wider organisational/public sector issues speaking with confidence cultural, ethnic, diversity or equity considerations consultative collaborative assertive reasonable humorous

Verbal and non-verbal behaviour may include	inclusive language, ideas and information congruent speech and body language speaking with confidence impartiality responsiveness drawing on different sources of information

Language structures and features may include	use of metaphors and similes use of analogy, imagery and other comparisons use of passive voice using personal names repeatedly to convey intimacy or sincerity tone, style and point of view