Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Performance Evidence
Knowledge Evidence
the range of applicant circumstances and complexity of needs in the context of government service deliveryrange of services available through the organisation mutual obligations, rights and responsibilitiesservice offersappeal processesadministration systems and requirements for payments and benefitslegislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment and sustainability practicesprinciples of equal employment opportunity and diversity