Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Administer service offers or agreements
  2. Review service offers or agreements
  3. Review and update government service delivery records
  4. Administer service offers or agreements
  5. Review service offers or agreements
  6. Review and update government service delivery records

Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of applicant circumstances and complexity of needs in the context of government service delivery

range of services available through the organisation

mutual obligations, rights and responsibilities

service offers

appeal processes

administration systems and requirements for payments and benefits

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment and sustainability practices

principles of equal employment opportunity and diversity