Elements and Performance Criteria
- Undertake interviews
- Prepare for interview.
- Discuss and adhere to meeting structures, timeframes and protocols.
- Employ a range of communication strategies and questioning techniques.
- Use problem-solving skills to test and confirm the reliability of the information as it is provided, and review and clarify information to ensure its relevance and sufficiency.
- Communicate outcomes of interactions with interviewees.
- Ensure compliance
- Identify and explain legislation requirements and entitlements.
- Explain consequences of noncompliance.
- Check interviewees’ understanding of compliance requirements and the consequences of noncompliance and clarify any issues as required.
- Refer to more senior staff if interviewees do not accept and comply with legislative requirements.
- Maintain records of interviews.
- Undertake interviews
- Prepare for interview.
- Discuss and adhere to meeting structures, timeframes and protocols.
- Employ a range of communication strategies and questioning techniques.
- Use problem-solving skills to test and confirm the reliability of the information as it is provided, and review and clarify information to ensure its relevance and sufficiency.
- Communicate outcomes of interactions with interviewees.
- Ensure compliance
- Identify and explain legislation requirements and entitlements.
- Explain consequences of noncompliance.
- Check interviewees’ understanding of compliance requirements and the consequences of noncompliance and clarify any issues as required.
- Refer to more senior staff if interviewees do not accept and comply with legislative requirements.
- Maintain records of interviews.