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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine entitlements and allowances
   • Determine individuals’ eligibility for government products or services.
   • Apply eligibility tests or checks to confirm payment stream, entitlements and allowances.
   • Identify and accommodate special needs.
   • Offer a package of services and benefits which matches needs and entitlements.
2. Administer ongoing entitlements and obligations
   • Fulfil the government’s obligations.
   • Support the recipients’ obligations to the government.
   • Action, as needed, breaches, suspensions and restorations.
3. Administer payments and benefits
   • Grant payments or benefits.
   • Make adjustments to payments and benefits consultatively with the individuals concerned.
   • Confirm and review payments and benefits.
   • Identify and recover errors and debts.
4. Process payments
   • Establish entitlements and record obligations, if required.
   • Initiate transactions having confirmed individuals’ preferred option for payment delivery.
   • Authorise and send payments.
5. Determine entitlements and allowances
   • Determine individuals’ eligibility for government products or services.
   • Apply eligibility tests or checks to confirm payment stream, entitlements and allowances.
   • Identify and accommodate special needs.
   • Offer a package of services and benefits which matches needs and entitlements.
6. Administer ongoing entitlements and obligations
   • Fulfil the government’s obligations.
   • Support the recipients’ obligations to the government.
   • Action, as needed, breaches, suspensions and restorations.
7. Administer payments and benefits
   • Grant payments or benefits.
   • Make adjustments to payments and benefits consultatively with the individuals concerned.
   • Confirm and review payments and benefits.
   • Identify and recover errors and debts.
8. Process payments
   • Establish entitlements and record obligations, if required.
   • Initiate transactions having confirmed individuals’ preferred option for payment delivery.
   • Authorise and send payments.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading complex, formal documents including legislation and guidelines and explaining them to people from diverse backgrounds

applying workplace safety procedures in the context of government service delivery

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs in the context of government service delivery

special needs of applicants

special assistance available

mutual obligations, rights and responsibilities

legislative requirements for entitlements and allowances

methods of preventing or minimising debt

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment

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