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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish the service offer
   • Assess barriers to social and economic participation.
   • Review and assess continuing entitlements, including payments and other assistance.
   • Liaise with other staff to ensure appropriate changes to service offers are made and to arrange handovers when required.
   • Create and maintain accounts to meet established quality and accuracy standards of the organisation.
2. Develop and manage personalised service
   • Offer personalised intervention strategies and propose goalbased solutions.
   • Negotiate and manage effective service agreements and participation plans.
   • Manage preparations and mutual obligation interviews.
   • Broker referrals to internal specialists or external service providers relevant to individuals’ current circumstances.
   • Identify and offer strategies and activities to facilitate achievement of agreed participation goals and to maximise outcomes for the individual and the organisation.
3. Work with individuals and the community
   • Identify opportunities for participation within the local community within established requirements.
   • Consider the interests of external groups providing opportunities for individuals in brokering referrals.
   • Provide information to community groups on the objectives and outcomes of participation programs.
   • Monitor the effectiveness of participation strategies at the individual and community level.
4. Establish the service offer
   • Assess barriers to social and economic participation.
   • Review and assess continuing entitlements, including payments and other assistance.
   • Liaise with other staff to ensure appropriate changes to service offers are made and to arrange handovers when required.
   • Create and maintain accounts to meet established quality and accuracy standards of the organisation.
5. Develop and manage personalised service
   • Offer personalised intervention strategies and propose goalbased solutions.
   • Negotiate and manage effective service agreements and participation plans.
   • Manage preparations and mutual obligation interviews.
   • Broker referrals to internal specialists or external service providers relevant to individuals’ current circumstances.
   • Identify and offer strategies and activities to facilitate achievement of agreed participation goals and to maximise outcomes for the individual and the organisation.
6. Work with individuals and the community
   • Identify opportunities for participation within the local community within established requirements.
   • Consider the interests of external groups providing opportunities for individuals in brokering referrals.
   • Provide information to community groups on the objectives and outcomes of participation programs.
   • Monitor the effectiveness of participation strategies at the individual and community level.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

reading complex, formal documents including legislation and guidelines and explaining them to people from diverse backgrounds

gathering and analysing information to assess eligibility and research service options

communicating with diverse audiences for purposes including liaison, referral, handover of information

interviewing and questioning people from diverse backgrounds

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs in the context of government service delivery

barriers to social and economic participation

mutual obligations, rights and responsibilities

personalised intervention strategies

service agreements and participation plans

external groups providing opportunities for participation

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment

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