Elements and Performance Criteria
- Provide personalised service
- Maintain detailed service plans
- Use accurate and uptodate information about individuals, service options and the service being delivered as the basis of service delivery.
- Identify and resolve paymentrelated issues.
- Initiate interventions, as indicated by history or need.
- Apply established quality and accuracy standards for all records.
- Manage mutual obligations and breaching
- Respond to changes in need
- Provide personalised service
- Maintain detailed service plans
- Use accurate and uptodate information about individuals, service options and the service being delivered as the basis of service delivery.
- Identify and resolve paymentrelated issues.
- Initiate interventions, as indicated by history or need.
- Apply established quality and accuracy standards for all records.
- Manage mutual obligations and breaching
- Respond to changes in need