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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Engage government service recipients with complex needs
   • Identify and address complex barriers to participation.
   • Identify goals and opportunities in consultation with government service recipients.
   • Support service recipients to participate as fully as possible.
   • Negotiate and develop individualised plans with recipients and monitor and support progress.
   • Establish collaborative working relationships with specialists to assess barriers and capacity to participate.
   • Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.
2. Develop and maintain working partnerships
   • Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.
   • Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.
   • Establish and maintain community partnerships, including the undertaking of ongoing outreach work.
3. Engage government service recipients with complex needs
   • Identify and address complex barriers to participation.
   • Identify goals and opportunities in consultation with government service recipients.
   • Support service recipients to participate as fully as possible.
   • Negotiate and develop individualised plans with recipients and monitor and support progress.
   • Establish collaborative working relationships with specialists to assess barriers and capacity to participate.
   • Facilitate collaboration between internal specialists to deliver an integrated service in complex situations.
4. Develop and maintain working partnerships
   • Establish personal liaison with local providers, service delivery agents or partners, and make personal referrals to them in accordance with needs.
   • Develop and maintain relationships with external providers who can assist government service recipients increase their level of economic and social participation.
   • Establish and maintain community partnerships, including the undertaking of ongoing outreach work.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

working with government service recipients with complex needs

communicating with diverse audiences for purposes including liaison, referral, determining goals

working with people from diverse backgrounds

providing individualised service

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs in the context of government service delivery

complex barriers to social and economic participation

partnerships that will assist government service recipients with complex needs

individualised plans

legislation, policy, procedures and protocols relating to government service delivery, including work health and safety and environment

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