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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prevent or minimise debt
   • Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.
   • Investigate sources of incorrect payments or causes of debt and review processes or procedures.
   • Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.
2. Investigate payments and debts
   • Identify incorrect payments and recoverable debts and record corrective actions.
   • Research legislation to guarantee its correct application to outstanding debts.
   • Review service delivery records to identify under- and over-payments.
3. Instigate recovery action
   • Confirm personal details and relevant information about recipients’ circumstances and environment.
   • Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.
   • Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.
4. Prevent or minimise debt
   • Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.
   • Investigate sources of incorrect payments or causes of debt and review processes or procedures.
   • Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.
5. Investigate payments and debts
   • Identify incorrect payments and recoverable debts and record corrective actions.
   • Research legislation to guarantee its correct application to outstanding debts.
   • Review service delivery records to identify under- and over-payments.
6. Instigate recovery action
   • Confirm personal details and relevant information about recipients’ circumstances and environment.
   • Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.
   • Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to payments, benefits, debt recovery and fraud control

applying mathematical techniques for developing payment strategies

communicating with diverse clients including consulting, negotiating, interviewing and dealing with conflict

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

legislation, regulations, policies, procedures and guidelines relating to benefits, payments and debt recovery

recoverable debts

payment strategy options

fraud control principles

equal employment opportunity, equity and diversity principles

public sector legislation including work health and safety and environmental requirements, in the context of dealing with incorrect payments and debts

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