Elements and Performance Criteria
- Facilitate application of complex legislation, policy and guidelines
- Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.
- Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.
- Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.
- Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.
- Provide training in business structures and related income and assets test issues to other service delivery staff.
- Establish and manage the relationship between the organisation and other service sectors
- Develop and maintain relationships with other service sectors that can assist government service users.
- Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.
- Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.
- Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.
- Handle complex cases
- Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.
- Analyse and investigate complex issues.
- Assess and review service offers for individuals with complex needs routinely.
- Exercise delegations to make determinations of entitlements and obligations.
- Facilitate application of complex legislation, policy and guidelines
- Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.
- Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.
- Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.
- Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.
- Provide training in business structures and related income and assets test issues to other service delivery staff.
- Establish and manage the relationship between the organisation and other service sectors
- Develop and maintain relationships with other service sectors that can assist government service users.
- Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.
- Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.
- Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.
- Handle complex cases
- Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.
- Analyse and investigate complex issues.
- Assess and review service offers for individuals with complex needs routinely.
- Exercise delegations to make determinations of entitlements and obligations.