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Elements and Performance Criteria

  1. Facilitate application of complex legislation, policy and guidelines
  2. Establish and manage the relationship between the organisation and other service sectors
  3. Handle complex cases
  4. Facilitate application of complex legislation, policy and guidelines
  5. Establish and manage the relationship between the organisation and other service sectors
  6. Handle complex cases

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

undertaking high-level investigation and decision-making related to specialist technical service delivery

working with government service users with complex needs

communicating with diverse audiences for different purposes

working with people from diverse backgrounds

providing training in business structures and related income and assets test issues to other service delivery staff


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

the range of circumstances and complexity of needs of individuals accessing government service delivery

complex investment and financial arrangements of government service users

legislation, policy, procedures and protocols relating to government service delivery, including occupational health and safety and environment

policy, instructions and legislation on issues relating to income and assets tests