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Elements and Performance Criteria

  1. Determine organisational development needs and opportunities
  2. Plan intervention strategies
  3. Implement an intervention strategy

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

engaging in effective consultation with stakeholders using a variety of words and language structures to explain complex ideas to different audiences

undertaking project management and evaluation

undertaking counselling and negotiation

using effective leadership involving systems and people

analysing and explaining complex formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring reasoning and precision of expression

undertaking training coaching mentoring and facilitation

applying public relations strategies

responding to diversity including gender and disability

applying occupational health and safety environmental and sustainability procedures relevant to organisational development and change management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

a range of evaluation methodologies related to organisational development

change management strategies

employee involvement strategies

employment relations in the context of organisational development

organisational learning

equal employment opportunity equity and diversity principles

human resource policies and practices

human resource strategy and planning

industry trends

jurisdictional legislation applying to organisational development including occupational health and safety and environmental and sustainability requirements

needs analysis techniques in the context of organisational development

organisational policies and procedures

organisational development theory and practices including national andor international good practice models and conceptions of organisation development

organisational culture and dynamics

organisational planning vision mission values goals

the concept of diversity and its integration within and across all human resource functions and areas

the relationships between human resource functions

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Maintain and enhance confidence in public service

PSPETHC601B Maintain and enhance confidence in public service

PSPGOVB Apply government systems

PSPGOV601B Apply government systems

PSPGOVA Foster leadership and innovation

PSPGOV604A Foster leadership and innovation

PSPGOVA Persuade and influence opinion

PSPGOV605A Persuade and influence opinion

PSPHRB Provide advisory and mediation services

PSPHR603B Provide advisory and mediation services

PSPHRA Manage human resource development strategies

PSPHR615A Manage human resource development strategies

PSPLEGNB Manage compliance with legislation in the public sector

PSPLEGN601B Manage compliance with legislation in the public sector

PSPMNGTB Manage change

PSPMNGT604B Manage change

PSPMNGTB Manage diversity

PSPMNGT605B Manage diversity

PSPMNGTB Manage risk

PSPMNGT608B Manage risk

PSPMNGTA Manage evaluations

PSPMNGT611A Manage evaluations

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

organisational development managed in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation organisational policies and procedures

workplace scenarios and case studies to capture the range of situations likely to be encountered when managing organisational development

reference materials for organisational development

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing organisational development including coping with difficulties irregularities and breakdowns in routine

organisational development managed in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Sources of information for environmental scan may include:

statistical analyses

interviews with stakeholders

surveys

focus groups interviews

research on existing programs

solicited and unsolicited feedback

organisational reviews

workforce management data

work level standards

Stakeholders may include:

all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services including:

users of the human resource service

employees at all levels of the organisation

strategic planners

executive

decision makers

other public sector organisations

inter-agency forums

union and association representatives

boards of management

government

Ministers

clients

Organisational policy and legislationmay include:

Commonwealth and State/Territory legislation including equal employment opportunity, anti-discrimination and employment law

public sector management legislation

national and international codes of practice and standards

the organisation's policies and practices

government policy

codes of conduct

codes of ethics

public sector standards

security policy and procedures

sustainability/environmental standards

Organisational development strategiesmay be developed and applied to:

the human resource business unit

one or more of the business units within the organisation

the entire organisation

Intervention strategiesmay include:

business planning

performance incentives

business re-engineering

rewards and recognition awards schemes

market testing

organisational skills profiling

team enhancement

quality management

organisational culture development

individual enhancement/coaching/mentoring

learning and development activities

workforce planning

succession planning

Championing required changesmay include:

consulting

advising

leading

persuading

influencing

communicating

facilitating

assisting

developing and delivering awareness/briefing sessions

Communication may include:

email

intranet

web site

face-to-face

pamphlets

newsletters

manuals

Business unit may refer to:

a program

sub-program

cost centre

area

division

branch

production unit or section located within the organisation