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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify employee support needs
   • Consult with key stakeholders to identify support needs.
   • Analyse organisational information to identify trends that may be addressed through employee support services.
   • Prioritise employee support needs.
2. Coordinate employee support
   • Provide employee support to meet the specific present and future needs of individuals, occupational groups and the organisation.
   • Base support services on good practice models and contemporary theories and practices and integrate with other key human resource services.
   • Use the principles of natural justice, equity and fairness as the basis for determining access to employee support.
   • Promote the availability of employment support within the organisation, and provide advice on employee eligibility.
   • Develop and implement systems to monitor the effectiveness of employment support in consultation with managers.
3. Identify employee support needs
   • Consult with key stakeholders to identify support needs.
   • Analyse organisational information to identify trends that may be addressed through employee support services.
   • Prioritise employee support needs.
4. Coordinate employee support
   • Provide employee support to meet the specific present and future needs of individuals, occupational groups and the organisation.
   • Base support services on good practice models and contemporary theories and practices and integrate with other key human resource services.
   • Use the principles of natural justice, equity and fairness as the basis for determining access to employee support.
   • Promote the availability of employment support within the organisation, and provide advice on employee eligibility.
   • Develop and implement systems to monitor the effectiveness of employment support in consultation with managers.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

explaining ideas to different audiences

interpreting and explaining formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring reasoning and precision of expression

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

human resource policies and practices relating to employee support

concept of employee welfare, employee wellbeing, employee rehabilitation and work health and safety

importance of psychological and physical fitness

range of workrelated illnesses

stress and its impact on individual and organisational effectiveness

range of assistance and support programs

responsibilities of organisations in supporting employees

role of external agencies in supporting employees

privacy legislation and its application

jurisdictional legislation applying to human resources including work health and safety and environment

national and/or international models of good practice in employee support

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