Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Confirm details
   • Complete documents, and obtain authorisation/s for claims.
   • Assess the reasonableness of accounts to ensure accounts that are paid are relevant to disability.
   • Record account details.
   • Notify relevant personnel when accounts are rejected.
2. Process payments
   • Produce and post cheques or process electronic transfer of funds.
   • Batch accounts where required for traceability.
   • Confirm authorisations for periodic payments to avoid overpayments.
   • Process claims within time limits.
3. Maintain files
   • Maintain records.
   • Document all contacts.
   • Maintain evidence of file management for audit purposes.
4. Confirm details
   • Complete documents, and obtain authorisation/s for claims.
   • Assess the reasonableness of accounts to ensure accounts that are paid are relevant to disability.
   • Record account details.
   • Notify relevant personnel when accounts are rejected.
5. Process payments
   • Produce and post cheques or process electronic transfer of funds.
   • Batch accounts where required for traceability.
   • Confirm authorisations for periodic payments to avoid overpayments.
   • Process claims within time limits.
6. Maintain files
   • Maintain records.
   • Document all contacts.
   • Maintain evidence of file management for audit purposes.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to processing of claims

recording and reporting of transactions

reading and interpreting claims information

checking the accuracy of calculations and reconciliations

assessing reasonableness of accounts

using communication including reporting of irregularities and errors

---

Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, including work health and safety and environment

regulations, and guidelines relating to injury management and processing claims

privacy legislation

procedures to ensure confidentiality and security of information

procedures for cash and non-cash handling

injury management claims relating to diverse disabilities

methods and techniques for simple numerical calculations

equal employment opportunity, equity and diversity principles

---