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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Undertake initial interview
   • Establish rapport with the injured worker and discuss the roles and responsibilities of all stakeholders involved in the injury management process.
   • Reinforce the injured worker’s role in the injury management process.
   • Ascertain the injured worker’s level of knowledge and attitude towards the workers rehabilitation and compensation system.
   • Provide information on the rehabilitation process taking into account and addressing any specific needs of the worker.
   • Take a comprehensive history and determine the injured worker’s knowledge of the injury.
2. Gather information
   • Establish contact with, and gather information regarding the workplace from the employer.
   • Contact the treating medical practitioner and clarify information relating to the injury and its treatment.
   • Discuss and clarify the role and communication expectations of the treating medical practitioner.
   • Contact the insurer/self-insurer and clarify service delivery requirements of the injury management process and roles.
   • Determine the need and provide referrals for specific assessments and/or rehabilitation services.
3. Assess need for rehabilitation services
   • Consider and compare the length of time the injured worker has been unfit to undertake normal duties in relation to average recovery time for specific injuries.
   • Analyse information from all relevant sources and identify the needs of the injured worker.
   • Confirm or deny the necessity for rehabilitation services.
   • Record and forward the outcome of the initial assessment.
4. Undertake initial interview
   • Establish rapport with the injured worker and discuss the roles and responsibilities of all stakeholders involved in the injury management process.
   • Reinforce the injured worker’s role in the injury management process.
   • Ascertain the injured worker’s level of knowledge and attitude towards the workers rehabilitation and compensation system.
   • Provide information on the rehabilitation process taking into account and addressing any specific needs of the worker.
   • Take a comprehensive history and determine the injured worker’s knowledge of the injury.
5. Gather information
   • Establish contact with, and gather information regarding the workplace from the employer.
   • Contact the treating medical practitioner and clarify information relating to the injury and its treatment.
   • Discuss and clarify the role and communication expectations of the treating medical practitioner.
   • Contact the insurer/self-insurer and clarify service delivery requirements of the injury management process and roles.
   • Determine the need and provide referrals for specific assessments and/or rehabilitation services.
6. Assess need for rehabilitation services
   • Consider and compare the length of time the injured worker has been unfit to undertake normal duties in relation to average recovery time for specific injuries.
   • Analyse information from all relevant sources and identify the needs of the injured worker.
   • Confirm or deny the necessity for rehabilitation services.
   • Record and forward the outcome of the initial assessment.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

applying legislation, regulations and policies relating to rehabilitation assessments

assessing rehabilitation requirements

reading and applying complex information

explaining complex legislation in line with the injured worker’s existing knowledge, experience and specific needs

communication including establishing rapport with a diverse range of people, engaging the injured worker, active listening, paraphrasing, clarifying, negotiating and probing for value added information in the initial interview

gathering, recording and reporting information in accordance with organisational requirements

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, including work health and safety, and environment

regulations, policies, procedures and guidelines and best practice principles relating to injury management

privacy legislation

freedom of information legislation

procedures to ensure confidentiality and security of information

requirements of rehabilitation assessment

roles and responsibilities in the injury management process

organisational standards and documentary requirements of initial rehabilitation assessment

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