Elements and Performance Criteria
- Open injury management case files
- Maintain injury management case files
- Meet correspondence, documentation, recordkeeping and reporting requirements.
- Document and record all actions relating to cases.
- Complete information on files and include supporting information for any decisions or actions.
- Maintain case files to a standard that allows them to meet evidentiary requirements of tribunals and courts.
- Close injury management case files
- Complete all outstanding actions.
- Confirm medical closure and check required documents for completeness before adding to file.
- Finalise arrangements for any lump sum payment for non-economic loss.
- Discontinue weekly payments and deal with outstanding accounts.
- Undertake record closure and archive files.
- Carry out reconciliation of payments.
- Open injury management case files
- Maintain injury management case files
- Meet correspondence, documentation, recordkeeping and reporting requirements.
- Document and record all actions relating to cases.
- Complete information on files and include supporting information for any decisions or actions.
- Maintain case files to a standard that allows them to meet evidentiary requirements of tribunals and courts.
- Close injury management case files
- Complete all outstanding actions.
- Confirm medical closure and check required documents for completeness before adding to file.
- Finalise arrangements for any lump sum payment for non-economic loss.
- Discontinue weekly payments and deal with outstanding accounts.
- Undertake record closure and archive files.
- Carry out reconciliation of payments.