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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Respond to claims for compensation
   • Assess and respond to claims within statutory timeframes.
   • Serve compensation claims in the required format within the specified time period.
   • Determine whether a claimant is entitled to compensation.
2. Determine compensation
   • Determine settlement terms.
   • Seek advice as necessary to deal with any non-routine aspects of claims.
   • Negotiate agreement with the claimant.
   • Prepare and process an action through court or compensation court if agreement cannot be reached.
   • Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.
3. Settle compensation
   • Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.
   • Obtain settlement release from client and/or third party, as applicable.
   • Store, maintain and secure records of finalised compensation claims.
4. Respond to claims for compensation
   • Assess and respond to claims within statutory timeframes.
   • Serve compensation claims in the required format within the specified time period.
   • Determine whether a claimant is entitled to compensation.
5. Determine compensation
   • Determine settlement terms.
   • Seek advice as necessary to deal with any non-routine aspects of claims.
   • Negotiate agreement with the claimant.
   • Prepare and process an action through court or compensation court if agreement cannot be reached.
   • Prepare settlement documents in accordance with the compensation determination containing information that is technically correct.
6. Settle compensation
   • Pay compensation, once a settlement is reached, within the required timeframe in accordance with agreements or court determination.
   • Obtain settlement release from client and/or third party, as applicable.
   • Store, maintain and secure records of finalised compensation claims.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

interpreting and applying legislation relating to Crown/State land administration and compensation

communicating with diverse stakeholders including effective negotiation

generating documentation to organisational standards

writing reports requiring formality of language and structure

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation, including work health and safety and environment, policies and procedures relating to Crown/State land administration and compensation

organisational processes and protocols relating to the handling of compensation claims

court procedures

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