Elements and Performance Criteria
- Establish the organisational context for knowledge management
- The organisation's history, culture, functions, strategic direction, performance and knowledge resources are identified
- Organisational strategies and goals that may be assisted by the development of organisational capability in knowledge management are identified
- The current knowledge management position of the organisation is assessed and the strengths and weaknesses of its knowledge resources and activities are determined
- Consultation with stakeholders is undertaken to raise knowledge and awareness of knowledge management and to establish knowledge management goals for the business unit and/or the organisation
- The cultural aspects of knowledge and knowledge management are identified and explored in the context of the organisational environment
- Develop capability in knowledge management
- The benefits of knowledge management are identified and promoted to build an environment where these benefits may be realised
- Knowledge management initiatives are developed and aligned with the overall organisational strategy and contribute to business unit goals
- Initiatives are developed to build long-term capability in knowledge management and a culture of sharing knowledge and creating new knowledge in the organisation
- Knowledge management initiatives are focused on the management and use of tacit knowledge in the business unit and creating new knowledge, as well as the capture and sharing of explicit knowledge
- Management and stakeholder support is built throughout knowledge management initiatives to ensure immediate successes are transformed into ongoing benefits
- Facilitate knowledge management
- Strategies are implemented to facilitate the development of strong and trusting culturally diverse networks where knowledge can be created and shared
- Methods for creating, discovering and acquiring knowledge are facilitated in the business unit
- Methods andsystems for capturing and storing knowledge are promoted in accordance with legislation, policy and procedures
- Methods and systems for presenting, distributing and sharing knowledge are promoted
- Activities for revising and disposing of knowledge are facilitated in accordance with legislation, policy and procedures
- Integrate aspects of knowledge management with information management
- Processes for the management of explicit knowledge are integrated with the organisation's information management processes/systems to ensure efficiency and to provide wide access to explicit knowledge
- Explicit knowledge is recorded and stored in accordance with organisational and public sector standards for information/records management
- Structuring, maintaining and linking of explicit knowledge to related organisational information is facilitated in accordance with organisational requirements
- Knowledge and information are managed to improve their integration and use to meet business unit goals