This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

delegating work to others

counselling and resolving conflict in teams

using team building strategies

using facilitation negotiation and consultation requiring exchanges of complex oral information

using consensual decision making skills

keeping check of emotions when challenges arise maintaining composure perceiving the emotional motivators that drive individuals and groups in the workplace and engaging those motivators where appropriate to optimize organisational performance

using a variety of words and language structures to explain complex ideas to different audiences

interpreting and explaining complex formal documents and assisting others to apply them in the workplace

responding to diversity including gender and disability

applying occupational health and safety strategies relevant to managing and working with others in a public sector workplace

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

organisational goals policies and procedures

equal employment opportunity equity and diversity principles

the relationship between effective human resource functions and the attainment of business unit objectives

human resource policies and practices

emotional intelligence principles and strategies

group processes and facilitation techniques

team building strategies

the organisations career and human resource development strategies programs and plans

conflict resolution strategies

jurisdictional legislation applicable to management and human resource management functions

occupational health and safety issues relevant to managing and working with others in a public sector workplace

environmental and sustainability issues relevant to managing and working in a public sector environment

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Maintain and enhance confidence in public service

PSPETHC601B Maintain and enhance confidence in public service

PSPGOVB Apply government systems

PSPGOV601B Apply government systems

PSPGOVB Establish and maintain strategic networks

PSPGOV602B Establish and maintain strategic networks

PSPLEGNB Manage compliance with legislation in the public sector

PSPLEGN601B Manage compliance with legislation in the public sector

PSPPOLA Manage policy implementation

PSPPOL603A Manage policy implementation

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

workforce effectiveness influenced in a range of or more contexts or occasions over time such as working with staff clients and contractors

Resources required to carry out assessment

These resources include

procedures and protocols

public sector policies and legislation such as those dealing with

human resource management and development

workforce capability

case studies and workplace scenarios to capture the range of situations likely to be encountered when influencing workforce effectiveness

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when facilitating workforce effectiveness including coping with difficulties irregularities and breakdowns in routine

workforce effectiveness influenced in a range of or more contexts or occasions over time such as working with staff clients and contractors

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

projects

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Workforce members may include:

Leadership refers to:

Business unit may refer to:

Emotional strengths may include ability to:

Identification of emotions may need to take account of:

Others in the workplace may include:

Emotions may include:

Development of emotional intelligence may occur through:

Emotional intelligence is:

Team building strategies may include:

Others may include: