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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Manage the business relationship
  2. Manage performance of the contract
  3. Manage contract issues
  4. Implement communication and information strategy
  5. Manage the business relationship
  6. Manage performance of the contract
  7. Manage contract issues
  8. Implement communication and information strategy

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

networking with contractors and stakeholders

reading and applying complex documents, including contracts, legislation and guidelines

writing management reports and keeping records of meetings, liaison, notes and follow-up actions

building effective working relationships with contractors and stakeholders

modelling effective team management approaches

referring issues to the correct person

resolving disputes, conflict and complaints

making judgements about when to refer disputes, conflict and complaints to others

applying understanding of supplier issues/supply chain management in the context of contract management

managing contract documentation

planning and organising contract meetings, reports and reviews

maintaining currency of best practice examples in procurement practice and relevant procurement legislation, policies and procedures

use electronic procurement templates


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

Commonwealth, state or territory, and local government legislation, policies, practices and guidelines relating to contract management, including environmental purchasing and corporate social responsibility guidance

organisational procurement policies, practices and approval processes

contract management for diverse contractual situations

privacy and confidentiality issues

codes of conduct, codes of practice and standards of individual behaviour relating to management of contracts and relationships with contractors

financial and accounting issues relevant to the contract

legal aspects of negotiation

aspects of law of contracts, trade practices law and commercial law relevant to the management of contracts relating to complex procurement