Elements and Performance Criteria
- Manage the business relationship
- Manage performance of the contract
- Implement start-up or transition arrangements.
- Monitor and update contract management plan for effectiveness regularly.
- Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.
- Manage e-procurement, financial and other resources.
- Identify and manage emerging and potential risks.
- Manage contract issues
- Manage contract variations.
- Identify early signs of under-performance, and take action to improve performance.
- Investigate and resolve or refer disputes and complaints.
- Conduct negotiation of contract issues.
- Address and resolve or refer conflict.
- Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.
- Implement communication and information strategy
- Manage the business relationship
- Manage performance of the contract
- Implement start-up or transition arrangements.
- Monitor and update contract management plan for effectiveness regularly.
- Monitor performance of contract against key performance indicators and track milestones to ensure obligations under the agreement are being met.
- Manage e-procurement, financial and other resources.
- Identify and manage emerging and potential risks.
- Manage contract issues
- Manage contract variations.
- Identify early signs of under-performance, and take action to improve performance.
- Investigate and resolve or refer disputes and complaints.
- Conduct negotiation of contract issues.
- Address and resolve or refer conflict.
- Deal with non-compliance with codes of conduct, codes of practice and standards of behaviour.
- Implement communication and information strategy