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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Set up and send electronic mail
   • Set up and maintain software for sending and protecting email.
   • Prepare messages according to organisational protocols for language, tone and format.
   • Check content, structure and recipient addresses for electronic mail for accuracy.
   • Identify and prepare attachments.
   • Maintain records of outgoing electronic mail.
2. Implement procedures to receive electronic mail
   • Implement procedures to ensure incoming electronic mail is recorded.
   • Identify and deal with urgent, confidential and personal mail.
   • Implement procedures to identify suspicious or potentially dangerous electronic mail.
   • Check electronic mail for completeness, and open or forward.
   • Deal with returned email.
3. Manage electronic mail
   • Set security levels and/or filters for incoming electronic mail.
   • Create and maintain individual mailboxes.
   • Empty inboxes and either archive or delete electronic mail
   • Prepare and maintain electronic mailing lists.
   • Import and export mailing lists between software applications where required.
4. Set up and send electronic mail
   • Set up and maintain software for sending and protecting email.
   • Prepare messages according to organisational protocols for language, tone and format.
   • Check content, structure and recipient addresses for electronic mail for accuracy.
   • Identify and prepare attachments.
   • Maintain records of outgoing electronic mail.
5. Implement procedures to receive electronic mail
   • Implement procedures to ensure incoming electronic mail is recorded.
   • Identify and deal with urgent, confidential and personal mail.
   • Implement procedures to identify suspicious or potentially dangerous electronic mail.
   • Check electronic mail for completeness, and open or forward.
   • Deal with returned email.
6. Manage electronic mail
   • Set security levels and/or filters for incoming electronic mail.
   • Create and maintain individual mailboxes.
   • Empty inboxes and either archive or delete electronic mail
   • Prepare and maintain electronic mailing lists.
   • Import and export mailing lists between software applications where required.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

following policies and procedures

referring information to management or other staff, especially in dealing with suspicious or potentially dangerous electronic mail

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

relevant legislation from all levels of government that affects e-business operation

organisational policies and procedures relating to electronic mail

service provider requirements, especially with regard to email attachments

set up and maintenance procedures for electronic software

naming protocols for email addresses

electronic file handling, including saving, copying, moving and deleting

security levels for receiving electronic mail

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