Required skills

communication skills to

consult and negotiate with contractors and stakeholders involving complex oral and written exchanges of information

network within probity boundaries with contractors and stakeholders

read complex documents such as contracts legislation and guidelines

write management reports and keep records of meetings liaison notes and followup actions

provide feedback

teamwork skills to

build effective working relationships with contractors and stakeholders within probity boundaries

model effective team management approaches

respond to diversity

refer issues to the correct person

problemsolving skills to

resolve disputes conflict and complaints

make judgements about when to refer disputes conflict and complaints to others

apply understanding of supplier issuessupply chain management in the context of contract management

initiative and enterprise skills to

apply the content of complex documents such as contracts legislation and guidelines

apply OHS environmental sustainability and corporate social responsibility practices in the context of contract management

planning and organising skills to

manage contract documentation

plan and organise contract meetings reports and reviews

learning skills to keep uptodate with

best practice examples in procurement practice

relevant procurement legislation policies and procedures

technology skills to

operate organisational IT systems

use electronic procurement templates

Required knowledge

commonwealth state or territory and local government legislation policies practices and guidelines

relating to contract management including environmental purchasing and corporate social responsibility guidance

such as OHS and equity and diversity

organisational procurement policies practices and approval processes

contract management for a range of contractual situations

privacy and confidentiality issues

probity principles and issues

codes of conduct codes of practice and standards of individual behaviour relating to management of contracts and relationships with contractors

wholeoflife considerations

financial and accounting issues relevant to the contract

legal aspects of negotiation

aspects of law of contracts trade practices law and commercial law relevant to the management of contracts relating to complex procurement

equal employment opportunity relevant to the management of contracts

OHS requirements relevant to the management of contracts

environmental sustainability and corporate social responsibility principles relevant to the management of contracts

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Competency must be demonstrated in managing contract performance consistently in accordance with legislative and organisational requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

develop and implement an appropriate contract management plan using templates where available

develop and implement an appropriate transition plan using templates where available

develop and maintain a sound business relationship with contractors within probity guidelines upholding probity standards in all dealings with them

manage contractor performance so that goods and services are delivered according to the contract

provide the contractor with performance feedback

deal promptly and proactively with contract issues and disputes and refer to higher authority when this is not possible

communicate effectively with internal and external stakeholders about the operation of the contract

Consistency in performance

Competency should be demonstrated by providing evidence of undertaking a range of relevant work tasks in an actual or simulated procurement environment on at least two separate occasions

Context of and specific resources for assessment

The unit of competency is to be assessed in the workplace or a simulated workplace environment

Access may be required to

legislation policy procedures and protocols relating to procuring goods and services and managing contracts

codes of conduct and codes of practice

workplace scenarios and case studies relating to a range of procurement activities associated with managing contract performance

case studies that incorporate dilemmas and probity requirements relating to managing contract performance

Method of assessment

The following assessment methods are suggested

questions to assess understanding of relevant legislation and procedures

review of strategies and approaches adopted for managing contract performance

review of contract management plans contracts contract variations contractor performance reports communication strategy and other documentation prepared by the candidate in a range of contexts

review of stakeholder engagement approaches adopted by the candidate

In all cases practical assessment should be supported by questions to assess underpinning knowledge and those aspects of competency which are difficult to assess directly Questioning techniques should suit the language and literacy levels of the candidate

Guidance information for assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPGOVA Undertake negotiations

PSPGOV507A Undertake negotiations

PSPLEGNB Promote compliance with legislation in the public sector

PSPLEGN501B Promote compliance with legislation in the public sector

PSPPROCB Finalise contracts

PSPPROC504B Finalise contracts

PSPPROCA Manage procurement risk

PSPPROC505A Manage procurement risk

PSPPROCA Plan to manage a contract

PSPPROC506A Plan to manage a contract

PSPPROCA Plan for procurement outcomes

PSPPROC507A Plan for procurement outcomes

PSPPROCA Make procurement decisions

PSPPROC508A Make procurement decisions.

Probity principles:

Legislation, policy and public sector standards may include:

Formal and informal mechanisms may include:

Contract management plan may include:

Contracts may include:

Risks may include:

Variation to agreements may arise from:

Early signs of under-performance may be detected through:

Actions taken to improve performance may include:

Disputes may include:

Techniques available to resolve disputes include:

Negotiation of issues may include:

Actions as a result of unresolved conflict may include:

Communication strategies may include:

Contract information may include:

Organisational purposes may include: