Elements and Performance Criteria
- Manage contract establishment
- The requirements of contracts and strategic initiatives are discussed, clarified, and agreed by all parties
- Responsibilities for establishing and carrying out procedures are assigned to achieve contract outcomes
- Effective communication strategies and processes are established and implemented to assist ongoing communication between stakeholders and contractors
- Relationship management is undertaken at all levels of personnel involved in procurement and contract management
- Strategic relationships are established and managed to improve procurement capability and performance
- Risk management plans are updated in accordance with organisational policy and procedures
- Manage contract performance
- Progress of contracts is monitored against set targets and performance measures to ensure success of procurement activities
- Should monitoring find that set targets and performance measures are not being met, action is taken to rectify performance in a timely manner
- Advice and support are provided to solve problems, make improvements and maintain progress
- Opportunities to improve procurement outcomes are sought and negotiated with contractors
- Approvals are provided/gained for contract variations negotiated and agreed between the parties
- Opportunities are provided for stakeholders and contractors to have input into and receive feedback on progress during the performance contracts
- Manage contract evaluation
- Evaluation of contract performance is undertaken relative to planned performance measures and in consultation with stakeholders and contractors
- Where stakeholders and contractors do not agree, dispute resolution is undertaken in accordance with organisational policy and procedures
- Conclusions are detailed against agreed criteria to provide a complete picture of performance of contractors, the organisation's procurement processes and value for money
- The performance of strategic initiatives is measured relative to planned outcomes in consultation with industry and other stakeholders
- Lessons learnt from evaluations of contracts and strategic initiatives are documented in accordance with organisational requirements and used to continuously improve future procurement activities
- Contractors and stakeholders are advised of evaluation outcomes in a timely manner in accordance with organisational guidelines