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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Attend situations where non-compliance is suspected/alleged
   • Follow procedure.
   • Maintain personal conduct.
   • Protect the safety of self and others.
   • Make prompt requests for assistance.
   • Carry out activities and actions in accordance with rules of evidence.
2. Take action on non-compliance
   • Consider mitigating circumstances.
   • Select action on non-compliance to match the seriousness of the offence.
   • Inform clients of the action, justification for it and their rights of appeal.
   • Take action in accordance with legal requirements.
   • Carry out personal actions and/or conduct in accordance with protocols and protect the rights and responsibilities of clients.
3. Attend situations where non-compliance is suspected/alleged
   • Follow procedure.
   • Maintain personal conduct.
   • Protect the safety of self and others.
   • Make prompt requests for assistance.
   • Carry out activities and actions in accordance with rules of evidence.
4. Take action on non-compliance
   • Consider mitigating circumstances.
   • Select action on non-compliance to match the seriousness of the offence.
   • Inform clients of the action, justification for it and their rights of appeal.
   • Take action in accordance with legal requirements.
   • Carry out personal actions and/or conduct in accordance with protocols and protect the rights and responsibilities of clients.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

undertaking negotiation and conflict resolution

applying risk management and self-preservation techniques

using judgment and decision making

exchanging often complex oral information in a form to suit diverse audiences

writing requiring accuracy of expression and formality in structure and format

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation

organisational parameters for decision-making

range of appropriate actions possible for different offences

negotiation in the context of achieving compliance

awareness of social and cultural issues

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