Elements and Performance Criteria
- Prepare for interview
- Determine the need for an interview and establish the context and requirements.
- Plan interview to ensure desired outcomes are achieved.
- Make interview arrangements.
- Prepare materials to be used during the interview.
- Seek advice on legislative or administrative issues relating to the conduct of the interview.
- Conduct interview
- Commence the interview following organisational protocols and comply with legislative requirements.
- Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.
- Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.
- Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.
- Record information.
- Maintain personal conduct and take account of cultural and ethical issues.
- Review and correlate information
- Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.
- Transcribe information if necessary and deal with sensitive information appropriately.
- Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.
- Confirm behavioural characteristics of significance to the purpose of the interview.
- Undertake post-interview activities.
- Prepare for interview
- Determine the need for an interview and establish the context and requirements.
- Plan interview to ensure desired outcomes are achieved.
- Make interview arrangements.
- Prepare materials to be used during the interview.
- Seek advice on legislative or administrative issues relating to the conduct of the interview.
- Conduct interview
- Commence the interview following organisational protocols and comply with legislative requirements.
- Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes.
- Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence.
- Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions.
- Record information.
- Maintain personal conduct and take account of cultural and ethical issues.
- Review and correlate information
- Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview.
- Transcribe information if necessary and deal with sensitive information appropriately.
- Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview.
- Confirm behavioural characteristics of significance to the purpose of the interview.
- Undertake post-interview activities.