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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Prepare for interview
  2. Conduct interview
  3. Review and correlate information
  4. Prepare for interview
  5. Conduct interview
  6. Review and correlate information

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

using interviewing techniques and varying style and language structure to suit situation and interviewee(s)

engaging in exchanges of sometimes complex oral information

using techniques to deal with difficult interview situations

using communication techniques, including establishing rapport, listening, probing, reflecting, negotiation, conflict resolution

using critical analysis, evaluation and deductive reasoning

using problem solving and decision making related to interviewing

using judgment, to test the veracity of information and vary questions and interviewing techniques to suit

preparing interview documentation requiring accuracy of expression and formality in structure and format

operating technical and electronic equipment, where necessary


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

application of legislation to interviewing including, privacy, ethics, confidentiality and freedom of information

organisational policies and guidelines relating to interviews

questioning techniques

legal and ethical considerations for conducting interviews

cultural awareness in the context of interviewing

procedures for using interpreters

legal and organisational requirements for documentation

legal requirements relating to recording of information

public sector legislation