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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Receive information
   • Identify, request and/or receive required information.
   • Check incoming information for gaps, anomalies, deficiencies or discrepancies, and compare with pre-existing information, where relevant.
   • Access additional data sources and seek information to fill gaps and compare with information received.
   • Receipt incoming information if required.
2. Record information
   • Carry out accurate recording of information, confirming relevant details of source.
   • Maintain records as accurate, complete and up-to-date and present in the required format.
   • Comply with legislative requirements for recording and storage of information.
   • Adhere to procedures for storage and management of confidential and sensitive information.
3. Verify authenticity of information
   • Complete initial selection of information using preliminary cull to eliminate unreliable data.
   • Corroborate and assess information for its integrity, validity and reliability.
   • Carry out validation or corroboration with existing information as well as information from outside organisations and other sources where relevant.
   • Extract, interpret and organise useful and useable information in a form that is accessible to users.
   • Conduct analysis in accordance with agreed indicators and assessment and is accurate, relevant and complete.
4. Recommend or take action as a result of information received
   • Record and report outcomes.
   • Recommend or take action as a result of the outcomes.
   • Document decision showing reasons for proceeding or not proceeding or taking other action, after discussion with management, where required.
   • Identify and inform areas or other organisations that may be affected by information received or outcomes, to optimise usefulness of information.
5. Receive information
   • Identify, request and/or receive required information.
   • Check incoming information for gaps, anomalies, deficiencies or discrepancies, and compare with pre-existing information, where relevant.
   • Access additional data sources and seek information to fill gaps and compare with information received.
   • Receipt incoming information if required.
6. Record information
   • Carry out accurate recording of information, confirming relevant details of source.
   • Maintain records as accurate, complete and up-to-date and present in the required format.
   • Comply with legislative requirements for recording and storage of information.
   • Adhere to procedures for storage and management of confidential and sensitive information.
7. Verify authenticity of information
   • Complete initial selection of information using preliminary cull to eliminate unreliable data.
   • Corroborate and assess information for its integrity, validity and reliability.
   • Carry out validation or corroboration with existing information as well as information from outside organisations and other sources where relevant.
   • Extract, interpret and organise useful and useable information in a form that is accessible to users.
   • Conduct analysis in accordance with agreed indicators and assessment and is accurate, relevant and complete.
8. Recommend or take action as a result of information received
   • Record and report outcomes.
   • Recommend or take action as a result of the outcomes.
   • Document decision showing reasons for proceeding or not proceeding or taking other action, after discussion with management, where required.
   • Identify and inform areas or other organisations that may be affected by information received or outcomes, to optimise usefulness of information.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

undertaking research and critical analysis

using deductive reasoning and evaluation techniques related to information analysis and corroboration

communicating with diverse clients and staff

using problem solving and decision making

using information technology for managing records and files

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation

organisational policy, procedures and guidelines

international treaties and protocols where these apply

indicators for analysis of data

profiles and trends related to activities within the organisation

management of secure information

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