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Elements and Performance Criteria

  1. Articulate and authorise investigations strategy
  2. Evaluate process of investigations
  3. Evaluate outcomes of investigations
  4. Handle complaints
  5. Authorise investigations
  6. Change strategic direction of investigations
  7. Build links at policy level with other organisations and policy makers
  8. Articulate and authorise investigations strategy
  9. Evaluate process of investigations
  10. Evaluate outcomes of investigations
  11. Handle complaints
  12. Authorise investigations
  13. Change strategic direction of investigations
  14. Build links at policy level with other organisations and policy makers

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

managing projects

managing systems and processes for effective investigation processes and outcomes

liaising and managing investigations when conducted with outside agencies, either jointly, or referred to a police service or contracted to an outside body

undertaking analysis and problem-solving, especially when dealing with complaints

using communication styles to suit different audiences and purposes


Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

agency investigation/compliance strategy

agency structure and core business

investigation techniques

an understanding of the relationship of the investigation strategy to the agency’s overall strategy and jurisdictional policy and legislative requirements

relevant legislation and policy covering the conduct of investigations, as well as the procedural and offence provisions of specific legislation

legislative reporting requirements to standards setting organisations

public sector legislation relating to investigations management, including anti-discrimination and diversity legislation, WHS and environment