This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

undertaking negotiation and conflict resolution

applying risk management and self preservation techniques

using judgment and decision making

exchanging often complex oral information in a form to suit diverse audiences

responding to diversity including gender and disability

writing requiring accuracy of expression and formality in structure and format

applying public sector legislation such as occupational health and safety and environmental procedures in the context of actions on noncompliance

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation organisational procedures and guidelines

organisational parameters for decision making

range of appropriate actions possible for different offences

negotiation in the context of achieving compliance

awareness of social and cultural issues demographics

public sector legislation and standards

occupational health and safety and environmental considerations to ensure the safety of self and others

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Uphold and support the values and principles of public service

PSPETHC401A Uphold and support the values and principles of public service

PSPGOVA Value diversity

PSPGOV408A Value diversity

PSPGOVA Apply government processes

PSPGOV422A Apply government processes

PSPLEGNA Encourage compliance with legislation in the public sector

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPREGC Exercise regulatory powers

PSPREG401C Exercise regulatory powers

PSPREGC Promote client compliance

PSPREG402C Promote client compliance

PSPREGB Assess compliance

PSPREG403B Assess compliance

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

action on noncompliance in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation regulations policy guidelines and standards

public sector values and codes of conduct

range of actions appropriate for noncompliance under the legislationregulationsstandards

case studies and workplace scenarios to capture the range of situations likely to be encountered when acting on noncompliance

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when acting on noncompliance including coping with difficulties irregularities and breakdowns in routine

action on noncompliance in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Assistance may include:

Legislation, policy and procedures may include:

Action on non-compliance may include:

Clients may include: