This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

using interviewing techniques to suit a range of situations and interviewees

engaging in exchanges of sometimes complex oral information

varying style and language structure to suit a range of interviewees

using techniques to deal with difficult interview situations

using a range of communication techniques that include establishing rapport listening probing reflecting negotiation conflict resolution

responding to diversity including gender and disability

using critical analysis evaluation and deductive reasoning

using problem solving and decision making related to interviewing

using judgment to test the veracity of information and vary questions and interviewing techniques to suit

preparing interview documentation requiring accuracy of expression and formality in structure and format

operating technical and electronic equipment where necessary

applying public sector standards and legislation such as occupational health and safety and environment in the context of interviewing

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

application of legislation to interviewing including privacy ethics confidentiality and freedom of information

organisational policies and guidelines relating to interviews

questioning techniques

legal and ethical considerations for conducting interviews

cultural awareness in the context of interviewing

procedures for using interpreters

legal and organisational requirements for documentation

legal requirements relating to recording of information

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment relating to interviews

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCA Uphold and support the values and principles of public service

PSPETHC401A Uphold and support the values and principles of public service

PSPGOVB Gather and analyse information

PSPGOV406B Gather and analyse information

PSPGOVA Value diversity

PSPGOV408A Value diversity

PSPGOVA Apply government processes

PSPGOV422A Apply government processes

PSPLEGNA Encourage compliance with legislation in the public sector

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPREGC Exercise regulatory powers

PSPREG401C Exercise regulatory powers

PSPREGB Assess compliance

PSPREG403B Assess compliance

PSPREGA Receive and validate information

PSPREG415A Receive and validate information

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

information gathered via interviews in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to gathering information through interviews

case studies and workplace scenarios to capture the range of situations likely to be encountered when gathering information through interviews

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when gathering information through interviews including coping with difficulties irregularities and breakdowns in routine

information gathered via interviews in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

observation

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Contexts may include:

Requirements may include:

Organisational and legislative requirements may include:

Interview planning may: include

Materials may include:

Commencement protocols may include:

Questioning techniques may include:

Recording may include:

Dealing with sensitive information may include:

Post-interview activities may include: