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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Explain grant, subsidy and rebate requirements
   • Access current and comprehensive information to clarify legislative, regulatory and procedural requirements of grants, subsidies and rebates.
   • Explain the purpose and key features of each grant, subsidy or rebate, tailoring communication to suit diverse customer needs.
   • Defer, if necessary, complex enquiries until information can be clarified, confirmed or referred to senior or specialist staff.
   • Inform applicants of any legal requirements and reasons for subjecting applications to compliance investigations, and advise of penalties under legislation for providing false or misleading information or for subsequently failing to meet conditions specified for grant, subsidy or rebate.
2. Check grant, subsidy and rebate applications and supporting evidence
   • Check applications to ensure approved forms are used and required information has been provided.
   • Sight supporting evidence and make and certify copies of original documents, tailoring communication to suit diverse customer needs.
3. Assess eligibility
   • Confirm eligibility for grant, subsidy or rebate.
   • Explain clearly the reasons why eligibility is not confirmed, and outline applicants’ rights to review or lodge an objection.
4. Explain grant, subsidy and rebate requirements
   • Access current and comprehensive information to clarify legislative, regulatory and procedural requirements of grants, subsidies and rebates.
   • Explain the purpose and key features of each grant, subsidy or rebate, tailoring communication to suit diverse customer needs.
   • Defer, if necessary, complex enquiries until information can be clarified, confirmed or referred to senior or specialist staff.
   • Inform applicants of any legal requirements and reasons for subjecting applications to compliance investigations, and advise of penalties under legislation for providing false or misleading information or for subsequently failing to meet conditions specified for grant, subsidy or rebate.
5. Check grant, subsidy and rebate applications and supporting evidence
   • Check applications to ensure approved forms are used and required information has been provided.
   • Sight supporting evidence and make and certify copies of original documents, tailoring communication to suit diverse customer needs.
6. Assess eligibility
   • Confirm eligibility for grant, subsidy or rebate.
   • Explain clearly the reasons why eligibility is not confirmed, and outline applicants’ rights to review or lodge an objection.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

navigating complex and formal documents, including legislation, judicial decisions, rulings, Commissioner’s practices and related materials and applying them to assessment of applications

researching information related to grants, subsidies and rebates

analysing information against eligibility criteria

communicating with others involving the explanation of complex information relating to applicant and transaction eligibility (this may involve accessing interpreter services if necessary)

confirming accuracy of applications

using technology to conduct research, make enquiries, review available data, access legislative requirements and record outcomes

applying environmental, sustainability and work health and safety procedures to administrative work and when dealing with customers

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

purpose and key features of grants, subsidies and rebates

applicant eligibility criteria

transaction eligibility criteria

legislative decision making process

confidentiality provisions

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