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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Set up discourse
   • Establish assignment requirements with clients.
   • Identify factors that may compromise interpreter effectiveness.
   • Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.
2. Agree process
   • Confirm relationships between and with participants according to established interpreting protocols.
   • Explain the role of the interpreter and identify areas requiring further clarification.
3. Manage flow of communication
   • Assess participant attributes and use appropriate communication style.
   • Advise speakers on length, pace and mode of delivery in a professional and courteous manner.
   • Address problems affecting communication flow.
4. Monitor and maintain message transfer
   • Monitor and identify miscommunications
   • Seek and provide clarification where required.
   • Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.
   • Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.
5. Evaluate discourse management
   • Seek and analyse feedback on discourse and evaluate effectiveness of performance.
   • Take advice on issues and solutions and explore and develop strategies to improve practice.
6. Set up discourse
   • Establish assignment requirements with clients.
   • Identify factors that may compromise interpreter effectiveness.
   • Arrange work environment to assist performance and ensure interpreter safety, comfort and effectiveness.
7. Agree process
   • Confirm relationships between and with participants according to established interpreting protocols.
   • Explain the role of the interpreter and identify areas requiring further clarification.
8. Manage flow of communication
   • Assess participant attributes and use appropriate communication style.
   • Advise speakers on length, pace and mode of delivery in a professional and courteous manner.
   • Address problems affecting communication flow.
9. Monitor and maintain message transfer
   • Monitor and identify miscommunications
   • Seek and provide clarification where required.
   • Identify personal and professional limitations in managing discourses and take necessary steps to remediate these.
   • Seek assistance from appropriate persons in challenging situations to manage discourse breakdown and restore communication.
10. Evaluate discourse management
    • Seek and analyse feedback on discourse and evaluate effectiveness of performance.
    • Take advice on issues and solutions and explore and develop strategies to improve practice.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least two occasions.

applying code of conduct to work processes

using problem solving skills to assess barriers to effective communication

supporting parties to understand and reach agreement on the interpreting process

deflecting pressure from other parties to perform duties other than interpreting

seeking debriefing and support where required

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate

factors that may impact interpreting in general settings, including barriers to communication

communication techniques that facilitate communication flow and discourse management

culture-specific knowledge to arrange work environment and confirm relationships between and with parties

strategies and techniques for working with people with special communication needs

relevant professional standards and codes

limitations of work role, responsibility and professional abilities

nature and structure of interpersonal and institutional dynamics

WHS and risk management practices and procedures relevant to nature of assignment

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