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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan and agree process
   • Establish assignment context and requirements with clients to plan to achieve desired outcomes.
   • Identify factors that may compromise interpreter effectiveness, and make adjustments where possible.
   • Confirm relationships between and with participants and participant expectations of discourse.
   • Negotiate mutual agreement on roles, purpose and process of discourse appropriate to situation and participants.
2. Manage flow of communication
   • Analyse discourse setting and attributes and communication preferences of participants.
   • Select appropriate communication styles effective in complex settings, including appropriate interpreting mode.
   • Adapt strategies to the requirements of equipment and technology where appropriate.
   • Identify and address problems in message transfer and factors affecting communication flow promptly and according to established techniques.
   • Identify and address communication challenges arising from cross-cultural settings and participant relationships and attributes.
   • Seek assistance where required to manage discourse breakdown and restore communication.
3. Evaluate discourse management
   • Seek and analyse feedback on discourse management from appropriate persons and evaluate effectiveness of performance to reflect code of conduct.
   • Determine personal impact of assignment and identify need for debriefing and counselling.
   • Take advice on issues and solutions and consider and implement strategies to improve process and outcomes of future assignments.
4. Plan and agree process
   • Establish assignment context and requirements with clients to plan to achieve desired outcomes.
   • Identify factors that may compromise interpreter effectiveness, and make adjustments where possible.
   • Confirm relationships between and with participants and participant expectations of discourse.
   • Negotiate mutual agreement on roles, purpose and process of discourse appropriate to situation and participants.
5. Manage flow of communication
   • Analyse discourse setting and attributes and communication preferences of participants.
   • Select appropriate communication styles effective in complex settings, including appropriate interpreting mode.
   • Adapt strategies to the requirements of equipment and technology where appropriate.
   • Identify and address problems in message transfer and factors affecting communication flow promptly and according to established techniques.
   • Identify and address communication challenges arising from cross-cultural settings and participant relationships and attributes.
   • Seek assistance where required to manage discourse breakdown and restore communication.
6. Evaluate discourse management
   • Seek and analyse feedback on discourse management from appropriate persons and evaluate effectiveness of performance to reflect code of conduct.
   • Determine personal impact of assignment and identify need for debriefing and counselling.
   • Take advice on issues and solutions and consider and implement strategies to improve process and outcomes of future assignments.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the candidate must demonstrate evidence of performance of the following on at least two occasions.

supporting parties to understand and reach agreement on the interpreting process

managing challenging situations, participants and personal responses while remaining assertive and culturally sensitive

applying standards of professional and ethical conduct

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified, the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

factors that may impact interpreting in complex settings, including barriers to communication

communication techniques that facilitate communication flow and discourse management in complex settings

culture-specific knowledge to manage communication flow with diverse discourse participants, including those with a disability and special communication needs

limitations of work role, responsibility and professional abilities

modes of interpreting and their appropriateness and implications for complex settings

nature and structure of complex interpersonal, institutional and meeting dynamics

WHS and risk management practices and procedures relevant to nature of assignments

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