Elements and Performance Criteria
- Identify client information requirements
- Clients are greeted in a professional and courteous manner in line with organisational protocols and any special client circumstances are established using communication suited to the particular client.
- Effective communication techniques are used to obtain information from transport industry clients about the loads to be moved, the intended origins and destination, vehicles and routes.
- Communication difficulties are managed or referred for assistance in line with organisational procedures.
- Provide detailed compliance information to clients
- Types of configurations and load requirements are explained in relation to the loads being moved.
- Conditions and restrictions are detailed for configurations, loads and dimensions in relation to the proposed loads and routes.
- Information is provided on any requirements for inspections, permits and notices in accordance with regulations of road traffic authorities.
- Information is provided in a form that suits the purpose and circumstances of the enquiry in accordance with organisational policies and procedures.
- Confirm client understanding
- Confirmation is obtained that the client has received sufficient information to ensure compliance when determining vehicle configurations for particular loads.
- Client knowledge of inspection and permit requirements is confirmed in relation to the loads being moved.
- Confidentiality is maintained in accordance with organisational procedures and privacy requirements.