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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify client information requirements
  2. Provide detailed compliance information to clients
  3. Confirm client understanding

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

communication skills to

build rapport

elicit requirements

respect and respond to diversity

provide and explain information

clarify and confirm understanding

problem solving skills to

choose the form content and amount of information to meet enquirers needs and ensure compliance

planning and organising skills to

maintain uptodate knowledge of compliance requirements

literacy and numeracy skills to

read complex legislation and regulations

interpret guidelines and design rules

selfmanagement skills to

maintain a professional manner

show courtesy and respect

deal with difficult situations

computer technology skills to

access uptodate information

Knowledge requirements

types of vehicle configurations

conditions and restrictions on configurations dimensions loads and network access

requirements for inspections and permits

conditions for Performance Based Standards PBS assessed vehicles

client service standards

public sector legislation and codes of practice particularly those dealing with privacy diversity environmental and occupational health and safety requirements

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms consistency of performance in providing information on vehicle configuration compliance

This will include evidence of

providing accurate compliance information on at least three actual or simulated occasions for three different situationscontexts including dealing with at least one difficult client and one complex information request

adhering to legal ethical and organisational requirements relating to the provision of compliance information

Context of and specific resources for assessment

Assessment must ensure access to a real or simulated workplace environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered while providing vehicle configuration information including coping with difficulties irregularities and breakdowns in routine

Access is required to resources such as

applicable legislation policies and procedures

case studies and workplace scenarios to capture the range of requirements for situations likely to be encountered

stateterritory guidelines on compliance requirements for vehicle configurations and operating conditions

Method of assessment

Assessment methods suitable for valid and reliable assessment of this unit of competency may include but are not limited to a combination of or more of

case studies

demonstration

observation

written or oral questions

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

Guidance information for assessment

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Special client circumstances may include:

communication difficulties

English language barriers

emotional state eg irritability, anger, threatening behaviour

diversity factors such as:

disability

gender

age

cultural, racial or religious background

social or personal factors

Effective communication techniques may include:

verbal and non-verbal language and tone suited to the specific client eg:

using plain English

being calm and professional in the face of difficulties

active listening

repeating information back

asking for clarification

summarising

re-phrasing

using emotional intelligence

ensuring all information from the client is correct before providing compliance advice

communication aids where needed

Communication difficulties may include:

language or accent

misinformation

misunderstandings

previous experience in obtaining compliance information

emotions including anger

Types of configurations may include:

agricultural vehicles

special purpose vehicles:

mobile cranes

concrete pumpers

drill rigs

plant

towed special purpose vehicle trailers

rigid vehicles

rigid vehicle and trailer combinations

articulated vehicles

combinations consisting of a prime mover and a semi-trailer:

dolly

low loader

platforms

b-doubles and road trains

innovative vehicles

Performance Based Standards (PBS) assessed vehicles

Conditions and restrictions may include:

restricted routes

travel restrictions for:

time of day

weekday travel

weekend and public holiday travel

Christmas holiday period

weather conditions

road conditions

restricted access vehicles

additional width restrictions

pilot and/or escort vehicle requirements

warning devices requirements

minimum required axle spacings

check weighs

roadside inspections

load restraint requirements

assistance from another authority such as Police, Local Government, Power and Water

Requirements for inspecitons, permits and notices may include:

travel on restricted roads

travel through critical locations

general operating requirements:

load limits

high loads

rear-end steering

agricultural vehicles

livestock carrying vehicles

road-going earthmoving equipment

vehicle transporters

special purpose vehicles

combination vehicles

rear overhang limits

additional height limits

over-mass permits conditions

Form may include:

oral

written

included on permit or notice

email

letter

formal, where actual load movement is being discussed

less formal where possibilities are being put forward

website link

printed guidelines, brochures, fliers etc