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Elements and Performance Criteria

1. Identify client information requirements
   • Greet clients and establish any special client circumstances using communication suited to the particular client.
   • Obtain information from transport industry clients about the loads to be moved, the intended origins and destination, vehicles and routes.
   • Manage communication difficulties or refer for assistance.
2. Provide detailed compliance information to clients
   • Explain types of configurations and load requirements in relation to the loads being moved.
   • Detail conditions and restrictions for configurations, loads and dimensions in relation to the proposed loads and routes.
   • Provide information on any requirements for inspections, permits and notices in accordance with regulations of road traffic authorities.
   • Provide information in a form that suits the purpose and circumstances of the enquiry.
3. Confirm client understanding
   • Obtain confirmation that the client has received sufficient information to ensure compliance when determining vehicle configurations for particular loads.
   • Confirm client knowledge of inspection and permit requirements in relation to the loads being moved.
   • Maintain confidentiality.
4. Identify client information requirements
   • Greet clients and establish any special client circumstances using communication suited to the particular client.
   • Obtain information from transport industry clients about the loads to be moved, the intended origins and destination, vehicles and routes.
   • Manage communication difficulties or refer for assistance.
5. Provide detailed compliance information to clients
   • Explain types of configurations and load requirements in relation to the loads being moved.
   • Detail conditions and restrictions for configurations, loads and dimensions in relation to the proposed loads and routes.
   • Provide information on any requirements for inspections, permits and notices in accordance with regulations of road traffic authorities.
   • Provide information in a form that suits the purpose and circumstances of the enquiry.
6. Confirm client understanding
   • Obtain confirmation that the client has received sufficient information to ensure compliance when determining vehicle configurations for particular loads.
   • Confirm client knowledge of inspection and permit requirements in relation to the loads being moved.
   • Maintain confidentiality.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

building rapport

eliciting requirements

providing and explaining information

clarifying and confirming understanding

choosing the form, content and amount of information to meet enquirer’s needs and ensure compliance

maintaining up-to-date knowledge of compliance requirements

reading and understanding complex legislation and regulations

interpreting guidelines and design rules

dealing with difficult situations

accessing up-to-date information

providing accurate compliance information on at least three actual or simulated occasions for three different situations including dealing with at least one difficult client and one complex information request

adhering to legal, ethical and organisational requirements relating to the provision of compliance information

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

types of vehicle configurations

conditions and restrictions on configurations, dimensions, loads and network access

requirements for inspections and permits

conditions for Performance Based Standards (PBS) assessed vehicles

client service standards

public sector legislation and codes of practice particularly those dealing with privacy, diversity, environmental and work health and safety requirements

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