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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Develop communication strategies
  2. Establish and maintain communication pathways
  3. Promote the use of communication strategies

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

building relationships

coaching

conflict resolution

listening

negotiation

networking

verbal communication

Required Knowledge

conflict resolution strategies and techniques

language and literacy levels of personnel

negotiation strategies and techniques

possible communication difficulties

range of communication strategies

special communication needs of personnel

techniques for improving communication and listening skills

Evidence Required

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in

Strategies developed suit organisations core business and different audiences

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Context of and specific resources for assessment

Context of assessment

On the job or in a simulated work environment

Specific resources for assessment

No special requirements


Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Special communication needs may include:

persons from culturally and linguistically diverse backgrounds

people with a disability

Strategies to avoid discrimination may include:

emphasis on verbal rather than written communication

simple proformas

plain English documents

provision of individual assistance with reading/writing

Communication strategies may include:

internal and external information requirements

range of content areas

dissemination of organisational information

evaluation and effectiveness