Elements and Performance Criteria
- Receive incident response request
- Requests for response are received and dealt with in accordance with organisational policy and guidelines
- Relevant incident information is obtained and assessed to enable personnel to make appropriate preparations
- An appropriate response is determined according to the type of incident and information available in accordance with organisational policies and procedures
- The location of the incident and the most appropriate route to the incident are ascertained
- Proceed to incident
- Personnel, equipment and transport resources are dispatched promptly, consistent with the nature of the incident and the information available
- Communication is established and maintained
- An appropriate route to the incident is followed to minimise response time
- En-route hazards are recognised and negotiated to minimise risk
- Multi-vehicle response is conducted in accordance with the organisation's procedures
- Assess the incident
- Observations are made en route to assist with incident assessments
- Assigned personnel's arrival at the incident is confirmed according to organisational policies and procedures
- Communication with on-site personnel is established
- An initial assessment of the incident is carried out promptly
- Hazards or potential hazards are assessed and minimised or controlled
- Assigned resources to deal with the incident are established at the earliest opportunity
- The need for additional resources is identified and resources requested in accordance with organisational policy and procedures
- Hazards are monitored during the incidents and changes in the situation acted upon
- Plan and implement an operational response to the incident
- A safe and effective operational environment is established and maintained in accordance with occupational health and safety guidelines and organisation's policies and procedures
- Incident information is communicated to assigned personnel clearly, accurately and in a timely manner
- Incident plan is developed based on available information and organisational procedures
- Strategies and tactics are determined and tasks allocated to appropriate personnel
- An incident plan is implemented, continually monitored, reported and reviewed in the light of additional information and communicated in accordance with the organisation's policies and procedures
- Leadership and supervision are provided to ensure that performance and practice are to operational standards
- Appropriate equipment and materials are deployed to deal with the incident
- Changes in the incident plan are communicated to relevant personnel and organisations
- Conclude operation
- Supervise post-response activities