This describes the essential skills and knowledge and their level required for this unit

Required Skills

written and oral communication listening establishing rapport public relations negotiation conflict resolution feedback

sourcing

collecting and evaluating diverse pieces of information

using information storage and retrieval systems

classifying information

validating information

compliance with operational safety guidelines when dealing with informants

identifying and managing informants

disseminating information in appropriate forms

Required Knowledge

organisational corporate goals and objectives

legislation and organisational guidelines relevant to information collection

storage and retrieval including FOI and Privacy legislation

organisational guidelines for dealing with informants

investigative processes

including surveillance and intelligence processes pertaining to the area of investigational responsibility

information sources

security classification criteria and dissemination protocols

information evaluation processes for establishing validity and reliability

professional codes of conductethics relating to the investigatory process

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in the gathering of information that is accurate and relevant to the investigation

Consistency in performance

Evidence of competency in this unit will need to be gathered over time and from across a range of simulated andor actual workplace activities

Context of and specific resources for assessment

Context of assessment

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Specific resources for assessment

No special requirements

Potential sources of information may include:

Informants may be cultivated and managed in the following ways:

Evidence may include:

Information systems are: