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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

oral communication and liaison skills listening establishing rapport public relations negotiation conflict resolution feedback

written communication in preparing investigation plans tactical plans resource bids etc

managing the organisations computer andor manual information management system

ability to conduct investigations

organisation and planning skills in particular the skills to coordinate crucial and diverse clients law enforcement providers and stakeholders

resource management including budgetary human and physical resources and allocationaccess

reasoning and logical analysis problem solving and decision making

high level presentations

Required Knowledge

the broad law enforcement context and the criminal justice system

organisations corporate goals and objectives

legislation relevant to the jurisdictions involved in the investigation

jurisdictional and organisational requirements of agencies clients and stakeholder

organisations operational priorities

macro environmental impact upon investigations of serious crime including government policy political and community interests

access and deployment mechanisms to ensure optimal economy and efficiency in the use of human physical and financial resources

opportunities risks and constraint assessment which may hamper the investigation

decision making processes and organisational chain of command

evaluation and auditing processes

Evidence Required

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in applying the process of continuous reviews and assessment of investigations to achieve planned and reviewed priorities

Consistency in performance

Evidence of competency in this unit will need to be gathered over time and from across a range of simulated andor actual workplace activities

Context of and specific resources for assessment

Context of assessment

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Specific resources for assessment

No special requirements

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA Public Safety Training Package

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

Range Statement


The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Declaration of a major investigation	An investigation may be declared to be a major investigation, in accordance with organisational policy and guidelines which may include estimated time to complete the investigation, resources required to undertake the investigation, complexity of the investigation
Deficiencies in the investigation may occur because of	budgetary/resource constraints legal obligations organisational policy requirements Deficiencies and the remedial actions undertaken by the manager should be documented in the plan as the investigation progresses
Clients may include	the persons or organisations requesting investigations proceed on their behalf Clients may be internal or external and can range from an individual to a group of people representing various levels of management from an investigative group, another section of the agency or a multi-agency and multi-organisational group
Stakeholders are	other people or organisations (not being the client) who may legitimately have an interest in the progress and results of the investigation stakeholders may be internal or external
Strategic assessment involves	identification of emerging issues time frames budgetary/resource/legal constraints new methodologies for analysis of impact on investigation
Critical decisions may be influenced by	financial and physical constraints available resources legal limitations re-focus of organisational priorities Decisions to terminate, re-prioritise, or change the focus of the investigation may be required as a result of the strategic assessment and should be documented in the investigation plan
Effective use of resources	Tasks performed by each agency should be reviewed at regular intervals to make best use of available resources, reduce wastage and ensure objectives are achieved in a timely, cost-efficient manner
The effectiveness of agency alliances and partnerships can be evidenced through	the productiveness of the partnership's ability to work harmoniously in a multi-agency, multi-organisational environment, and cooperative sharing of resources to achieve investigation objectives
Relevant personnel may include	those persons who can contribute to the investigation such as support services and technical services