This describes the essential skills and knowledge and their level required for this unit

Required Skills

be understood when speaking English to clients

complete mathematical calculations and equations correctly

enter data into computer accurately

plot information

read and interpret maps

undertake phoneradio communications clearly and concisely

use communication systems and equipment effectively

use computerised information storage andor retrieval systems

write legibly

Required Knowledge

local and stateterritory emergency management organisations

local and stateterritory emergency management plans

local emergency operations centre activation procedures

local information management systems

nature of local hazards and methods of combating these

organisational emergency operations centres communications systems

organisational policies and procedures such as relevant legislation operational corporate and strategic plans operational performance standards operational policies and procedures organisational personnel and occupational health and safety practices and guidelines organisational quality standards organisations approach to environmental management and sustainability

relevant legislation and regulations

requests for assistance online

requirements for drafting situation reports SITREPs operation orders

SOPs

use of relevant computer and information communication technology systems used in organisational emergency operations centres

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

legibly record and prioritise requests for assistance

work in an operations centre during the day and at night

present information for decisionmakers

Consistency in performance

Competency should be demonstrated over time in a range of actual or simulated workplace environments including participation in two daytime and two night time activities andor exercises which reflect operational contexts

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the context of a real operation or a simulation

Specific resources for assessment

Access is required to

operations centre team

appropriately equipped operations centre

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment

Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Emergency operations:

Emergency operations centres may be:

Plans and directories may include:

Other organisations may include:

Operational information may include:

Seeking information may include

Organisational documentation may include:

Plotting operational information may include:

Disseminating information may include:

Communications systems may include: