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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

deal with and effectively respond to issuesevents that challenge professional ethics

maintain consistently high levels of personal presentation such as dress code mannerisms respectfulness

maintain consistently high levels of professional ethics and integrity in all work practices and dealings with the community

maintain personal health and stress at a level that will enable optimum operational performance

plan and implement personal improvement plans

recognise accurately assess and acknowledge personal strengths and weaknesses

report breaches of integrity and behaviour to appropriate authorities

seek out and respond effectively to feedback related to personal performance

Required Knowledge

acceptablenonacceptable behaviour and practices

cultural awareness

factors pertaining to job roles that affectimpact on personal health and stress

internalexternal professional support and development mechanisms

internal procedures for dealing with breaches of professional ethics

methods for assessingreviewing personal performance and for planning and implementing effective personal improvement strategies

organisational policies and procedures such as legislation relevant to the operationincidentresponse legislation relevant to the organisation operational corporate and strategic plans operational performance standards operational policies and procedures organisational personnel and occupational health and safety practices and guidelines organisational quality standards organisations approach to environmental management and sustainability

professional integrity and behaviour standards

relevant organisational Codes of PracticeEthics

team dynamics and its impacts on personal work performance

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

consistently maintain professional performance standards

Consistency in performance

Competency should be demonstrated over time in a range of actual or simulated workplace environments

Context of and specific resources for assessment

Context of assessment

Competency should be assessed over time and under a range of various operational conditions

Specific resources for assessment

There are no specific resource requirements for this unit

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment according to the workplace environment

Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Range Statement


The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Own performance in the context of this unit may include	Integrity and behaviour in relation to that expected and implied within organisational stated Codes of Ethics/Practice Professional ethics Statements of values, law, policy and procedures
Professional performance standards	Are those personal and technical attributes and skills required to undertake the day-to-day tasks and duties of the incumbent's role, to the required workplace performance level
Self-assessment and reflection may include	Regularly reviewing own performance against established service standards and own personal professional goals and standards Seeking formal and informal feedback, in written and/or verbal formats
Monitoring own performance against established personal and organisational performance requirements may include	Colleagues Formal/informal organisational initiated performance appraisals Human resource personnel, family and other relevant community members, etc. Identifying personal strengths/weaknesses/issues to be addressed Monitoring supervised staff, colleagues and/or team staff morale Obtaining feedback from supervisors Personal reflective behaviour strategies/methodologies Subordinates
Strategies for improvement may include	Developing/implementing a personal/professional improvement program, either internal or external to the organisation including such things as: adapting work rotation to facilitate changing personal/work priorities cultural awareness developing improved interpersonal/technical skills establishing new career paths internal or external to the organisation formal/informal learning programs seeking coaching, mentoring, counselling from appropriate personnel to overcome identified limitations updating stress management abilities utilising existing strengths to focus future career development
Support and advice may include	Acting as a field supervisor Acting as a role model/mentor Assisting in induction Formal and informal socialisation Participating in a formal assessment program