Elements and Performance Criteria
- Identify greyhounds or horses.
- Process documentation.
- Documents used to identify registered or licensed greyhounds or horses and/or racing participants are completed using racing terminology.
- Classes of license or registration are defined.
- Customers are provided with assistance to complete and submit applications.
- Applications and renewals are processed within time constraints.
- Requests for information from stewards and other relevant staff are dealt with in a timely manner.