Elements and Performance Criteria
- Apply the principles of administrative law.
- Natural justice is applied to the investigation and resolution of racing incidents.
- Racing protocols and procedures are followed during the investigation and resolution of incidents.
- Documentation of investigations and interviews is prepared in compliance with the rules of racing and administrative law principles.
- Use effective interview techniques.
- Appropriate non-verbal communication skills are employed.
- Communication and recording aids are used.
- Techniques for dealing with difficult people are applied.
- Conflict resolution strategies are employed.
- Assertiveness skills are used.
- Questioning techniques employed are effective and in accordance with administrative law principles.
- Interviews and inquiries are conducted with due consideration for organisational protocols and time constraints.
- Conduct inquiries.
- Determine appropriate penalties.