Elements and Performance Criteria
- Collect and analyse information
- Access, interpret and apply compliance documentation relevant to the work activity
- Anticipate problems by constantly monitoring and analysing all available information
- Identify operational problems promptly and consider from an operational and client perspective
- Assess information for relevance and applicability
- Access other sources of information to assist in problem solving
- Diagnose and solve complex problems
- Diagnose actual problem using all available information
- Determine a range of possible solutions from extensive knowledge and experience
- Communicate diagnostic parameters to senior management
- Analyse problems for any long term impact and assess potential solutions
- Decide most appropriate action
- Carry out calculations necessary to implement action
- Implement action to resolve the immediate problem
- Monitor effectiveness of action
- Feed results of action taken through to supervisors and management
- Manage non-routine/complex technical operations
- Apply a depth and breadth of knowledge and experience to all operations
- Recognise and anticipate potential problems in both routine and non-routine and complex technical operations, and implement contingency planning
- Adapt to client paperwork and record keeping forms and document unusual requests
- Work independently of management
- Take responsibility for decision-making processes on the job
- Prepare necessary reports for a range of relevant topics
- Use technology effectively