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Elements and Performance Criteria

1. Collect and analyse information
   • Access, interpret and apply site documentation and ensure the work activity is compliant
   • Anticipate problems through constantly monitoring and analysing all available information
   • Identify operational problems promptly and consider from both operational and client perspective
   • Assess information for relevance and applicability
   • Access other sources of information to assist in problem solving
2. Diagnose and solve complex problems
   • Diagnose the problem using all available information
   • Determine a range of possible solutions from knowledge and experience
   • Communicate verbally and in writing diagnostic parameters to management
   • Analyse problems for any long term impact and assess potential solutions
   • Explore options and decide most appropriate action
   • Carry out calculations necessary to implement action
   • Implement action to resolve the immediate problem
   • Monitor effectiveness of action
   • Feed results of action taken through to supervisors and management
3. Manage non-routine/complex technical operations
   • Apply knowledge and experience to all operations
   • Recognise and anticipate potential problems in both routine and non-routine and complex technical operations, and implement contingency planning
   • Adapt to client paperwork and record keeping forms and document unusual requests
   • Work independently of management to maintain non-routine / complex technical operations
   • Take responsibility for decision-making processes
   • Prepare detailed written reports for a range of relevant topics on activity, requirements and outcomes
4. Use technology effectively
   • Use physical and sensory skills to operate equipment to fullest capacity and anticipate potential problems
   • Apply scientific and technological principles to evaluate and reshape operational procedures

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

demonstrates completion of managing non-routine, complex technical situations that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

assessing and identifying potential problems and its impact through monitoring and analysis of available information

carrying out diagnostic activities, considering options and implementing action to solve complex problems

reviewing outcomes of activity and remedy issues prior to recommencing the same work activity

preparing detailed written report on operational outcomes identifying current and/or potential problems and possible contingencies or solutions in both routine and non-routine complex operations

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Knowledge Evidence

The candidate must demonstrate knowledge of managing non-routine and complex technical situations through:

communications systems, processes and procedures

relevant mathematical applications

problem solving techniques and decision making

extensive operational knowledge

relevant scientific and technological principles

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