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Elements and Performance Criteria

  1. Establish and confirm the organisation’s objectives
  2. Conduct business negotiations
  3. Evaluate negotiation outcomes
  4. Establish and confirm the organisation’s objectives

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

implements the requirements, procedures and techniques for the safe, effective and efficient conduct of business negotiations including:

initiating decision making actions

establishing the rules of procedure

identifying the information needs of participants

actively encourage the free exchange of information

encouraging decisions which are realistic for the situation

works effectively others to undertake and conduct business negotiation that meet all of the required outcomes including:

adopt communications styles appropriate to listeners and situations, including selecting an appropriate time and place

modifying communications in response to feedback from participants

demonstrates completion of conducting business negotiations that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

analysing information to determine long term and short term position of the business

identifying viable options and selects business negotiations methods that best meet the required outcomes

conducting business negotiations

evaluation negotiation outcomes

communicating business decision outcomes to the relevant people


Knowledge Evidence

The candidate must demonstrate knowledge of conducting business negotiations through:

advanced written and oral communication methods

organisational goals and objectives

subject/product knowledge

statutory and site rules, policies, procedures and regulations

worksite operating procedures

risk management processes and techniques

risk control and management systems

reporting and recording procedures

accessing, evaluating and applying data from organisational systems

action planning method