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Elements and Performance Criteria

1. Plan and prepare to establish the decision making process
   • Access, interpret and apply decision making documentation and ensure the work activity is compliant
   • Develop policies expressing the commitment to decision making at the appropriate level
   • Define and allocate responsibilities and duties which allow the implementation and integration of the decision making process
   • Develop systems and procedures to provide the appropriate information to manage the decision making process
   • Provide information to the level necessary for effective decision making
   • Promptly notify, areas impacted, of decisions made beyond the decision maker’s area of responsibility
2. Obtain and analyse the information needed for decision making
   • Research the advice and information needs of recipients, considering their roles and business constraints
   • Identify the information needed to make the required decisions at the various levels/sections of the business
   • Select information which is accurate, relevant to the objectives, and sufficient to make decisions
   • Ensure that methods of obtaining information are compliant with the organisations’ values, policies and legal requirements
   • Take prompt and effective remedial action where information is inadequate, contradictory or ambiguous
   • Use methods of analysis which achieve the objectives, identify patterns and trends, and lead to clear conclusions
   • Ensure that a written record of the analysis is sufficient to explain assumptions and decisions made at each stage
3. Make decisions
   • Base decisions on sufficient, valid and reliable information and analysis
   • Ensure that decisions are compliant with the organisation’s values, policies, guidelines, procedures and legal requirements
   • Make decisions in time for appropriate action to be taken
4. Advise and inform others
   • Make timely decisions and communicate clearly to those who need to know
   • Provide advice and information at a time and place, and in a form and manner appropriate to the needs of recipients
   • Provide written and verbal information which is accurate, current, relevant and sufficient
   • Provide advice which is consistent with policy, procedures and constraints and supported by reasoned arguments and appropriate evidence
   • Confirm recipients’ understanding of the advice and information provided
   • Use feedback from recipients to improve the way advice and information is provided
   • Use feedback processes to monitor the implementation and impact of decisions

Performance Evidence

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

implements procedures and techniques for the safe, effective and efficient management of decision-making processes including:

produce a variety of solutions before taking a decision

produce own ideas from experience and practice

take decisions which are realistic for the situation

take decisions in uncertain situations or based on restricted information when necessary

works effectively with others to undertake and complete the management of decision-making processes including:

adopting communication styles appropriate to listeners and situations, including selecting an appropriate time and place

creating and preparing strategies for influencing others

understanding the culture of the worksite and act to work within it or influence it

establishing information networks to search for and gather relevant information

seeking information from multiple sources

demonstrates completion of managing decision making processes that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

identifying relevant information and scope of the work required to meet the required outcomes

identifying viable options and the selection of decision-making processes that best meet the required outcomes

developing systems and procedures to facilitate the decision making process

using research techniques to gather and verify information and data to resolve issue

analysing information to determine appropriate solution

using written and verbal reporting methods to communicate actions take and decisions made

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Knowledge Evidence

The candidate must demonstrate knowledge of managing the decision making process:

applying legislative, organisation and site requirements and procedures for:

strategic planning

establishing or maintaining industrial awards/enterprise agreements

establishing and maintaining work health and safety principles, strategies and application

organisational change and development

statutory and site rules, policies, procedures and regulations

corporate, group and individual goal setting techniques

corporate planning model and techniques

critical path analysis and planning methods and techniques

action planning methods

information technology

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